York BoutiqueReviews of york-boutique.com

Good communication. The shoes arrived thank you love them ❤️ bye for now

Fell in love with the design. A bit out there for me but cheers me up wearing it. Easy to order and delivery. Well done x

Their products are drop shipped from China - a return requires expensive return to China and a sentence about being unlikely to get money back for several weeks. The product I ordered was meant to be an advent calendar with small capybara models in each window - what I received was a cling film wrapped plastic tray with tiny flat plastic pictures. Awful quality and not as advertised at all. Total waste of money - would strongly advise not buying from them.

Out-of-date tracking information provided, stating June dispatch arriving in July, when ordered in October. Website address for USA, products come from China...eventually. Dress arrived poorly put together, will never fit anyone, no matter what their shape, does not look like the photo. Fabric feels like old fashioned crimplene. To return, I have to pay to return to China even though faulty

Absolute scam. Delivery is from China and took 4 weeks. Slippers were way too small although I ordered my correct UK size. You have to pay for return to China before they will refund and then I hear they say they’ve not received it. If you want an exchange you have to pay another 50% for postage - what a joke. I am reporting to the ASA and my bank fraud department who have accepted the issue.

I regret that I did not check this company more thoroughly before placing an order. I wanted a dress for a lunch event and allowed 11 days for delivery. However, what is not clear on the website is that goods are shipped from China and takes at least two weeks for delivery, so I was disappointed that it did not arrive in time for the event. My enquiry regarding delivery only elicited an unsatisfactory standard email response. When the dress arrived, the material was more like a nightdress than a dress. It looked nothing like the image on the website. It was also slightly smaller than I expected for the size I ordered. I emailed to ask about a refund - I was emailed and told they could send me a label and I had to ship the item back to China at my own expense (which I think is between £25-£30)! Or I could exchange it for something else of the same value, and keep the dress which didn't fit me! The shipping charge for an exchange is £9.95. I have decided to write off this purchase and put it down to experience.

Really pleased with my pretty and warm new jacket

An online Chinese fast fashion operator. All the clothes were cheaply from cheap fabrics (nylon, plastic). Customer service number is a mobile that isn't answered. Refunds are given when you pay to return goods at your own cost to China. You are told for the extra cost of shipping, you can get replacement items. I did this and got a nylon hoody sent to me of poor quality. The website makes this Chinese brand look English, its deceiving.