tone A.
Prompt customer satisfaction
I haven't been able to get a consistent burn on anything lately. Super slow and several hours to run. Not counting how many boards I've had to scrap or sand down. Emailed the company as I had just upgraded my laser from a 3.5 watt to a 15-watt in Novemver after using the 3.5 for over a year. Definitely wasn't happy with the results. I was getting off the 15-watt. They asked for photos of the beam in power and said the lense was malfunctioned. They sent out a replacement laser right away. I'm back up and running

