YOKKAOReviews of yokkao.com

I am so disappointed! I once ordered gloves. I ordered for more than 150€. The packaging was low budget! When I opened the package I got naked gloves in a poor plastic back. I didn't have the feeling to receive high quality stuff. Then I ordered 2 pairs of SHINGUARDS in september. 1 pair came, but unfortunately again in a simple box, nothing special, boring and cheap. Like noone cares about the package... The other pair DIDN'T ARRIVE AT ALL! Estimated shipping: end of SEPTEMBER, then beginning of OCTOBER, then end of OCTOBER, then beginning of NOVEMBER, then end of NOVEMBER, now beginning of DECEMBER.. So the estimated shipping has been changed 5 TIMES! Yokkao doesn't inform me at all. I have to look it up every few days on my own! This company doesn't really care about their customers. They are only interested in the customers money. WHAT A BAD CUSTOMER SERVICE! Sad to see so many other customers making similar disappointing experience with this CUSTOMER ABUSING COMPANY! NEVER AGAIN!

Been using this brand for a few years. They definitely have impressed me with the great quality and style. I am usually able to get my items in almost less than a week which is impressive considering I live on a rock in the middle of the pacific. I recommend this brand to my colleagues and students anytime they ask for good quality items that last.

To be one of the top muay thai equipment sellers the customer service it's very unfortunate. I don't know what the target audience is of this company, but they're probably not humans, because humans make mistakes. I recently bought a shin guards, but I bought them L instead of M,and the refund&exchange policy is basically made in a certain and specific way to not refunding or exchanging at all. I'm Mexican, and had to pay a extra tax fee of 50 dollar, to be able to withdraw my items from the postal office, however if I return them, and the courier ask them to pay the Tax to be able to withdraw the item that would be discounted from my refund... haha. Which is "very unfortunate" (I'm trying my best not to insult ty). So yeah, from my point of view appalling customer service for a company of this tier. I'm not buying anymore Yokkao. Oh yeah I didn't mention it, even though I bought my items from Yokkao USA Warehouse, this man "Wan" from the customer service wanted me to send it back all over to Thailand. I will quote his email: "Hi Eduardo, I understand that but since THAILAND is our headquarters, we prefer to send it back to Thailand to refund the product. Best regards, Wan YOKKAO Sales Department" I complaint, and they agreed, for me to be able to send it back all over to USA, however with the same exchange&refund policy, which I respect, but long story short this company exchange&refund policy is made to not be able to exchange&refund at all, if you made a mistake you're done, because if you exchange it, or refund it. It's going to be worst for us the customer. Very bad experience I had buying Yokkao. I wouldn't recommend it at all. Dreadful return&exchange policy. Kind regards Eduardo Edit: I've been going through the other customer reviews, and they're all about the same topic, the Exchange&refund policy. The delivering thing, the extra tax&fee. Unfortunate.

Bought 2 shirts. Got wrong sizes. Paid extra to return them for correct sizes. One they had in stock, one they didn’t. While trying to convince me to get a different shirt, apparently the first one sold out without them telling me. Once I settled the final order, I was told both my shirts sold out and would not be restocked…. with no resolution, no elaboration, nothing. They tried to get me to choose 2 random items I didn’t want, and ended up only agreeing to give me a refund on just the 2 shirts. I’m walking away with nothing after the entire process, and paid several charges for it. Horrible practice, horrible customer service. Would NEVER recommend to anyone. Not to mention I was never told of any possibility of selling out, or that it would not be restocked. The entire time I was treated like I had made all the mistakes and that I was to blame. Emails were in-genuine and I felt like a random person off the street was talking to me.

make some of the best gear in the game ! I use almost all there stuff for martial arts and it’s awesome knowing i have a quality product that gonna last awhile !

I am very excited about all my Yokkao equipment. Thank you for great product and fast efficient customer service

Delivery arrived 5 days late. I contacted the company prior to this to find out why and if they could speed the process up. Its been a month and they still haven’t responded via email. A large was sent instead of medium and they claimed with UPS at customs the value of the items was below £130 to avoid tax and other fees when in fact it was over £200. EDIT: Lady named “Jenny Torres” has contacted me threatening to go to local authorities for, damage to there brand. Deliver on time, send the correct product & give customer service if you don’t want brand damage. Accused me of “Oral Defamation”. Yours is an accusation, mine is a fact, don’t tax evade - the local authorities would love to see that.

Very happy with the gloves