Samantha
Not Worth It
I have purchased multiple gloves and didn't have any issue however they recently sent me the wrong size and now are refusing to return them unless I pay over $15 in return shipping fees. The gloves are beautiful but the customer service is horrible. I have been trying to get this sorted out but the only person to contact me is using a different name and even started harassing me on the weekends with phone calls arguing about company policy.
Response from YOKKAOMar 18, 2022
We are sorry for the negative experience but we have conducted a thorough investigation into the matter and wish to address the points that have been made in this review: 1) We received a request for exchange from reviewer who insisted that we sent her the wrong size of gloves (12oz gloves instead of 14oz). 2) Based on our records from the system, reviewer had -in fact- made an order for a 12oz gloves and not 14oz gloves as she had suggested. 3) We explained to her, apologized for the inconvenience and offered an exchange. Based on our exchange policy (yokkao.com/pages/customer-service), shipping and handling costs for exchanges are to be covered by the customer and original shipping cost is also non-refundable. We are always striving to provide the best shopping experience and we hope that this helps to clear things up. Best regards, YOKKAO Team



