YOKKAOReviews of yokkao.com

Response from YOKKAOMar 8, 2023

Dear Richard, Thank you for taking the time to share your experience in shopping with us. Please allow us to have a chance at addressing the different points that you have made. First of all, we would like to mention that making pre-orders of our products does take some time. It also does not help that delivery has been suffering from delays on a global scale and not just in Europe. And lastly, we must inform you that we are not responsible for customs there in the United Kingdom as we ship our products from Europe. It is our hope that this will help clear things up. If you would like to discuss things further, you can reach us at [email protected]. Best Regards, YOKKAO Team

Response from YOKKAOFeb 1, 2023

Hi K, Thank you for taking the time to share your experience in shopping with us. Please give us the chance to address your concerns. First of all, we would like to refer you to our shipping policy: https://uk.yokkao.com/pages/shipping Please also note that our warehouse is located in Bangkok, Thailand, and from there, we ship our products to different countries around the world. As for the shipping costs, any additional duties or taxes are to be paid for by the customers. We hope this helps clear things up and if you want to discuss things further, please reach us at customerservice @yokkao.com. Best Regards, YOKKAO Team

Response from YOKKAOJan 25, 2023

Dear Erin, Thanks for taking the time to share your experience in shopping with us. We are very happy to know that you are very satisfied with the quality of all the products that you have purchased from us, from the shin guards to the gloves, shorts, and t-shirts. At YOKKAO, we have always taken great pride in producing combat sports products that are known for having the very best in quality. We want our customers to enjoy using them and also use them for many years. And the look and style of our gear have always been one of our trademarks. We are also very pleased that your satisfaction with our brand has even led you to join our ambassador program. There are a lot of benefits and surprises to look forward to as one of our ambassadors. Thank you for believing in our brand and we hope you continue to shop with us in the future. Best Regards, YOKKAO Team

Response from YOKKAODec 18, 2022

Dear Rebeka, Thank you for taking the time to share your experience in shopping with us. We are quite happy to know that you got the right gloves after you were initially sent the wrong pair. At YOKKAO, it has always been our mission to not just produce the best combat sports gear and equipment, but also to provide outstanding customer service. We try to address any mistakes or misunderstandings as soon as possible. In your case, we made it a point to send you the right pair of gloves even though we have not yet received the initial pair that was sent to you. It is important to us that we satisfy our customers as much as possible. We appreciate that you gave a very positive review regardless of the incident. We hope you continue to shop with us in the future. Best Regards, YOKKAO Team

Response from YOKKAODec 12, 2022

Dear Jess, We would like to thank you for taking the time in sharing your experience shopping with us. It made us very happy to know that you were satisfied with the quality of our Muay Thai / boxing gloves. At YOKKAO, it has always been our aim to produce quality fight gear that is extra comfortable for our customers. We also make sure that it offers adequate protection while providing some much-needed support. And we have always been known for our unique and eye-catching designs. That is part of our mission to offer high-quality combat sports gear that is also the coolest looking in the market. We are happy and excited that you ordered our new Primate gloves for your boyfriend. All we can say is that you and your boyfriend will be delighted and satisfied with its overall quality. That we can guarantee. Also, we want to thank you for mentioning our company’s return policy. It is simple enough to follow and we are glad that you and your boyfriend had a pleasant and satisfying experience when you exchanged the gloves you purchased for the right pair. Lastly, we would like to thank you for your glowing recommendation of our products. We truly appreciate it and we hope you would continue shopping with us in the future. Best Regards, YOKKAO Team

Response from YOKKAODec 11, 2022

Dear Charlie, Thank you for taking the time to share your experience in shopping with us. We are very pleased to know that you were satisfied with the quality of the shin guards that you purchased from us. Our company has always taken great pride in producing and offering combat sports products that are top-notch when it comes to their quality. Aside from the overall quality of our products, we also make sure that our customers are comfortable when they use them. That is equally important to us. Thanks again, and we hope you continue to shop with us in the future. Best Regards, YOKKAO Team