YOKKAOReviews of yokkao.com

Yokkao is one of the most respected brands in combat sports. So you can imagine how perplexed I was by this whole situation. First, customer service couldn't care less about what happened. I had to wait weeks for responses, and to this day I have not even gotten an apology for all of this. I could go on and on about how many times I had to contact them to get answers, and how little care was given to the responses but to make it as simple as I can : I ordered two sets (tops+bottoms). About A MONTH later the order finally shipped, with only the tops. I was informed one of the bottoms would never be back in stock (why approve my order in the first place then?) and that the second bottom would only be shipped months later. I decided to ask for a complete refund. I canceled the remaining bottom and shipped both items I had received to the indicated address. The return package was delivered to said address. After weeks, they DID NOT PICK IT UP. It was returned to me. It is passed the allowed time to return the items. Now, I am stuck with overpriced tops (quality DID NOT meet expectations) for which I have no matching bottoms. And, as I said, customer service could not care less. This whole ordeal has gone on for months now, and I must admit that they win: I am tired and have now accepted I got scammed and will not be following through with a formal/legal complaint. I highly recommend to AVOID this company at all costs.

Accidently ordered the wrong size gloves for a gift for my boyfriend. Exchanging for a different size was easy and pretty quick. He loves the quality of the gloves too :)

I order a pair gloves and a deodorizer. The deodorizer never arrived, i contacted support and they’ve never help me.

I ordered a pair of gloves for my boyfriend's 30 birthday on the 3rd of January. Yokkao took my money (£169 with shipping) but haven't sent me a single update on the order, they've also ignored 3 emails I've sent them and messages I've sent on their Instagram and Facebook. Appalling customer service - I could have gotten 3 pairs of gloves for that price and they all would have actually arrived by now. Feels like an absolute con, I'm fuming. They can spam me with emails asking me to show off their product and tag them (it would help if we'd actually received them!!) and they have the gall to be launching ad campaigns when they can't even fulfill the orders they've got. Greedy, disorganised and dishonest company - don't bother!!

Ho effettuato un ordine nel mese di dicembre 2023 per un paio di pantaloncini da muai thai come regalo di Natale per mio figlio. Era specificato che sarebbero stati spediti dal 23 dicembre 2023. Ebbene a tutt'oggi 22 febbraio 2024 nessun pacco è arrivato e i signori non rispondono nemmeno alle mail con le quali chiedo spiegazioni, figuriamoci avere un rimborso! Poco seri per non dire altro.

I don't get why there are so many negative comments about the delivery time. I ordered my pakkage and got it delivered in a week. I had a question asked it through the chat bot and got a response with a day. No complaints 5 starts

This review can get better if your customer support answers to mail and contactforms. We ordered 27th Dec'23 and from then, no sign of shipment or tracking number. Sent a few mails and used conctactform but no respons at all. Verry sad! So if you want a better review, handel order #YOKKAO-EU24490 with more care and also all your customers!

Ordered some pads from Yokkao on 22nd November 2023. It is now 8th February 2024 and i still haven't received them. Was notified on 6th Jan the pads had been made and i should receive them by 18th January but still not received any shipping confirmation. Yokkao really need to spend some of their money on more staff to make and deliver the products instead of spending it all on flashy marketing campaigns. Avoid unless you are comfortable with not knowing whether your product may (or may not) arrive. Update: Now 27th Feb, I have emailed Yokkao 4 times requesting a refund since this review and heard nothing back. I have issued a chargeback with my bank as it seems they have just taken my money and ran.