YextReviews of yext.com

Yext has been a lifesaver during the past year, with the uncertainty and quick changes of opening and closing of stores in the UK. Being able to update all listings in one place has saved valuable time and helped us work smarter with reduced resources. Keeping our customers updated with the key information they needed. Working with Yext for the past 2 years has really helped increase visibility for our businesses and get a great understanding of our customer's behaviour.

Karen and the Yext team always give outstanding service and couldn't be more helpful and responsive!

Yext est une solution qui nous permet de gérer efficacement et facilement toutes les informations de nos clubs. Celle-ci nous permet d'agréger nos données, de les structurer et de suivre nos différents KPIs en local.

2nd time trying Yext for our 6 locations, once payment made again can’t communicate with them. Back to Google Ads👈

I am after their customer service for the last 2 to 3 weeks. Very disappointed. We have 2 paid locations with them. Our account is not accessible. I am so surprised in this day and age companies will run like this. At this point, all I could say is I will never recommend Yext to anyone.

Yext is another one of those companies where you sign up for a service that is next to impossible to cancel. DO NOT engage with this company.

My experience with Yext has been horrible. As a new business with limited resources I was convinced by a sales rep named Samantha T that Yext would be a wonderful attribute to my brand. I trusted her and believed it would be a good investment that would provide the return I was seeking with there service. What was there to lose right? It is a trial basis, cancel within a limited time and get a full refund. Eager to take my money and having to authorize the charge with my bank Samantha processed 349.00 payment as scheduled for one location. After almost a week of messing around with Yext and its dashboard I decided it was not a good fit for me or my business. It was self serve and I simply don't have hours to spend on the internet to market myself. I thought that's what they were suppose to be doing, make my life easier, not more complicated. Obviously I need more rescources than what I can financially afford. Everything is extra and will add up. I also expect better customer service if I will be paying premium prices not some computer scan that any SEO service offers and you figure it out from there. I contacted Samantha and told her I want to cancel and my reasons. She seemed understanding and helpful at the time. I was given an email to support. I emailed them and have yet to get a response, only an automatic ticket reply that someone will be in touch. I have received 4 ticket requests and no response. I contacted Samantha again and she CCd me in a letter to support requesting they refund me. She said she would do it herself but that has to be done in a different department. Interesting because when I followed up with her the next day saying again support has yet to acknowledge me and why since she was able to process my card why she could not refund it? I have not heard back nor have I received confirmation that my account is canceled and refunded. Stay away from this company. These are bad and misleading business practices. I feel very much scammed! Every fear I had when going into this has been justified! I will be taking the next steps till the company does the right thing and resolves this matter.

Very positive experience using Yext. Our account manager, Karen, and all other employees who have worked on the account have all been so knowledgeable and helpful throughout the process of setting up the account and working towards optimization.