YextReviews of yext.com

This place is great

I've always been impressed with Yext, but I've not heard from my account manager for the last few weeks, despite many emails, some being urgent. So urgent in fact that I raised a support ticket to enquire as to why I'm not getting a response and to ask if there is someone else I can talk to. This again has had no response. I then reached out to my account manager on LinkedIn, as it was very unlike them to not reply to my emails - they've always been super on-it and supported my account as much as they can. They responded saying they've been made redundant. Whilst I completely understand that redundancies are a difficult situation for both the team member and the business to navigate, I'm incredibly disappointed that Yext have: a) not added an out of office to their email account, b) not contacted me to let me know that our account manager is no longer with the business, c) not provided any details of another contact d) not responded to a support ticket that was a cry for help I'm looking to get some additional licences but no one seems to want to a speak to me, and I can't find another contact anywhere - I'm not one for leaving reviews but I'm not sure how else to get a response! Happy to update my review if someone can put me in contact with someone that can help me.

I work with Yext on a daily basis for tge last 2 and half years, having contracted them to provide search for multinational asset management company. Since then our conversion rates have increased by over 30%. I have found their support second to none, from all of the SaaS vendors I work with. Support requests are always dealt with promptly and professionally. Our CSM, development support and account manager arr always on hand. Thanks Ollie, Colleen and Yuliya, we have a fantastic relationship and always seek to improve.

As a small business owner with one location, I would like the ability to manage my own business listings. However, Yext has a monopoly on several important directories such that the only way to get your business listed or updated is to pay into their yearly service. This should be outlawed. I am all about them offering a service to make it easier to manage listings but they should not PREVENT owners from managing and listing their own business on said directories but putting up a pricey paywall. Especially when many of these important directories used to be free before Yext got their greedy paws on them.

Scam company. I woke up to a $150 charge. Luckily I took a screenshot of the original invoice of $3 Do not fall for this company

BAD (NO) CUSTOMER SERVICE. Not yet a customer of Yext, I have been trying for two weeks to speak to someone to sign me up to the service. When I enquired, I explained I was moving over from SEMRUSH and was happy to sign up ASAP to avoid my contract rolling over again. Filled out the form online, no response. Sent an email in, finally had a call with someone who told me he was unsure of what department to place my business in. A week later, still no response. I have followed up twice since, as a prospective customer it's not very reassuring that even with promise of having the business no one can be bothered to get back to you. Personally would avoid.

Someone from this company try to take ownership of my Google page illegally. Scammers.

Hello Yext, I still have not hear anything back after your Dec 21, 2023 reply, and going to the support URL as suggested. Your system stinks, plain and simple. Support a couple years back work flawlessly, but is non-existent now. Even writing a letter to the CEO in New York resulted in zero response. My company just renewed for another year of no service support, and expect someone to immediately call or write back. No more support system tickets should be needed, as no one obviously sees these, or the system is not working.