YextReviews of yext.com

Best solution of its kind. Have and will always recommend Yext!

I have a small restaurant that moved to a different location and i paid Yext to do the update on different website "the ability to control and manage largest network of maps, apps, directories, search engines, and social networks, ". They charge me $449 that's a lot of money and they didn't do the job, like for simple example Yellow page, citydata, allmenus, ... still on the old address. And then i receive a week ago "Yext 45 Day Auto Renewal Notification" Witch i cancel of course and Yext will no longer guarantee control of your listings ... What that mean !!! i have to redo the job myself

We own a small business and needed help increasing our customer base. So far it has been a huge success we have seen an more customers from the internet in the past few months! We had advertised in local newspapers but Yext.com has proven to be more successful with our customers. The staff is extremely friendly, professional, knowledgeable, they explain everything clearly and simply. The follow up thru there emails is exceptional reviewing everything we discussed and they answer all your questions quickly! I would highly recommend yext.com to any business owner! It is a win-win for everyone!

I own a small business and my experience with Alex S and other individuals at Yext has been excellent; phones answered promptly and cheerfully, short wait time to speak to a representative, professional and useful interaction with people who clearly know how to treat a customer. My business moved 2 years ago and I had no idea how many unofficial sites listed my business, many of which were incorrect. Yext has helped me make sure my name and logo are listed correctly in over 70 sites at a fraction of the cost of the marketing firm that built my website! The process was quick and easy. When you have a problem, someone is there to help you cheerfully and effectively. The product is great, the business model and tech support is even better! A satisfied and loyal customer, Dr. Lori

They waste their investors money!! Worst local company to hire for help. They will not even help you correct information, or maybe they can't, on directories, that they claim to be exclusive to the yext network. They hold you hostage and if you stop payment, they will send credit collectors after you. Absolutely ridiculous, I stopped payment and my account was shut down after just one week. One year later, I am being sent emails from a credit collector for services they instantly stripped saying I owe a payment. The collection agent/law firm is in Argentina that works with a law firm in NYC, NY while I am in Mexico. Absolutely smart spending of investors money going after a payment for under $1400 when access to the account was removed before the time period to charge the account. They must pay their sales rep tons of money and want to get that back...

It's a shame that our company even has to take the time to write this review, but after looking at the others it seems to be a consistent pattern of how Yext deals with their clients and try to keep you on a contract that they didn't even fulfill. We were left hanging for weeks to learn the program and receive help from their "experts" yet - they fail to deliver. We decided to test on our own and luckily we were able to manage it briefly.... but afterwards noticed the value was something we could do ourselves and didn't feel the need to proceed forward. Were hoping our company's review will be taken seriously for anyone to consider them and be sure to write more reviews on other platforms until Yext can come to an agreement with us.

I THINK IT WILL BE GOOD FOR MY BUSINESS

Great program. The one-on-one training is terrific.