Ron
Customer service
I ordered a plasma cutter, cut-65DS and shipping was quick. I hooked it up with 220 volts and was cutting steel. It was working well and all of a sudden it stopped. Code E-7 appeared and the unit would not fire. I contacted customer support by phone and tech support was quick to respond and very polite and friendly. I also used email to send a video and further explain the problem. I did not get a response right away so I called again and received a quick response. We did some trouble shooting over the phone but could not get the machine to fire. I got a full refund and was told to keep the machine for parts. Tech support was excellent. I would purchase from this company again because of the prompt and courteous customer service.



