Craig M J.
Exceptional Customer Service
I purchased a YesWelder Mig 250 Pro in February of 2021. It was August of 2023 before I used it for the first time. Upon doing do I encountered a failure of the Tension Adjuster leaving the Mig Welding aspect of the machine inoperable. Needless to say, I was highly disturbed with the occurrence. After I researched the status of the machines warranty it was clear the window of warranty had closed long ago. Having nothing to lose, I contacted Customer Service with my concern. I received a response in a professional, timely manner. To my surprise, I received an apology for the inconvenience of the part that failed and a tracking number of the replacement part that's on its way to me free of charge no less. In my opinion, YesWelder has gone above and beyond to be fair with me while standing 100% behind their product. Go Team YesWelder! Craig M Justus
Response from YesWelderAug 19, 2023
Thank you for the wonderful feedback,Craig! We're glad to know that you are satisfied with our service and we look forward to another business with you! :)



