YesWelderYesWelder was born from a vision to provide affordable and high-quality welding equipment to those entering and experienced in the world of welding. We didn’t want to be ‘just another welding equipment company’. The YesWelder founders wanted to provide motivation and inspiration for welders of all skill levels.
YesWelder (yeswelder.com) has 622 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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MxGO
The customer service I received was really good. Ana reached out & very soon after the issues were solved. Thank you yeswelder for good communication.
Response from YesWelderDec 18, 2023
Thank you as well for the amazing feedback! We're very happy to know that you are well satisfied with our service specially with Ana. :) Your good words will surely be forwarded.
chef B.
Had an issue with my order and received prompt service. Excellent customer service from Raymond who made sure I wasn't left unsatisfied with my order.
Response from YesWelderDec 18, 2023
Thank you very much for the awesome review, Chef! We're glad to know that you are satisfied with our service. Your good words to Raymond will surely be forwarded. :)
spinnerbaitsam
contacted customer service to figure out why the welder wasn't functioning properly. They're representative Ana replied promptly (for email) and clearly outlined what videos and photos they needed of the issue and the welder itself. After a few email complications of sending a video file they got back to me and gave a list of things to test to narrow down the issue. At the time I was out of town and could not perform the tests but they reached out multiple times to check in on me. When I tested their list it turned out to be a wiring issue on my end not the welders. Overall very helpful. I give the welder itself four stars but the customer service was very good.
Response from YesWelderDec 13, 2023
We sincerely appreciate this amazing feedback! We're very happy to know that you are satisfied with our service. We will be sure to pass along to Ana your good words. :)
Drake A.
I’d bought a welder from yeswelder and have used it everyday non stop, something went wrong with it so I emailed the support team and got ahold with someone immediately, Raymond then helped me through the process and answered all of my questions to exactly what I needed, he then fixed my issue and has been aiding me the whole way through it, I have never had better customer service ever, so happy with my purchase, Raymond was awesome!
Response from YesWelderDec 13, 2023
Thank you for the amazing feedback, Drake! We're glad to know that you are happy with your purchase and well satisfied with our service. We will sure to forward your good words to Raymond. :)
Logan B.
Customer service is top notch! Ana was amazing! She helped resolve an issue I had quickly and very professionally! I would recommend to anyone!
Response from YesWelderDec 11, 2023
Thank you very much for the amazing feedback, Logan! We're very glad to know that you are satisfied with our service. We will be sure to forward your good words to Ana. :)
Adan E.
I recently purchased a helmet and was very satisfied with its functionality and overall design, i did, however run into a minor inconvenience but Ana managed to help me out right away and sent out a replacement part i needed, it all was a speedy and pleasant process, customer service is superb!
Response from YesWelderDec 4, 2023
Thank you for the amazing feedback, Adan! We're very happy to know that you are satisfied with our helmets and service. And we will sure to pass along your good words to Ana. :)
Wesley C.
Received a brand new cut-45ds 110/220v plasma cutter to cut 1/8 steel. Didn’t work at first but after speaking to a yes welder rep we discovered a wire was disconnected in the gun. They are mailing a new one. Up to that point the torch was working beautifully.
Response from YesWelderNov 27, 2023
We're very sorry if you have received a less stellar experience on your purchase with us, Wesley. You can be assured that these are not common occurrences and we always do our best to resolve our customer's concerns. Looking further at your issue, you have reached out to the wrong department and this was just forwarded to us. You can be assured that we are taking a look at your video and will give you a solution as soon as possible.
timothy L.
Excellent service was miss part of order they took care of it immediately awesome serve
Response from YesWelderNov 24, 2023
Thank you for the amazing feedback, Timothy! We're happy to know that you are satisfied with our service. :)
