YesWelderReviews of yeswelder.com

Ana and the YesWelder Team have been very helpful with my situation, fast responses and replacement of my defective unit was appreciated.

My helmet came missing a piece, and while it was still usable for the time being it broke in about a week. Raymond on the yeswelder staff was helping me out through email and even though I was extremely busy he reached out to my friend that originally bought me the helmet, and instead of asking for said friend to reach out to me. He got my number from that friend and gave me a call. The package arrived very quickly! Super happy with yeswelder thus far!!

I had recently ordered the MP200 with some wire and extra consumables. Everything arrived from shipping; except the mig style consumable tips, etc which got lost en-route. I emailed customer support, and Raymond took care of it promptly. A new kit is on the way, and I appreciate the fact that they resolved the matter in a quick manner.

I recently purchased the Yeswelder MP200 5-in-one welder. I set up the plasma, torch first, and it worked well. Excited, I decided to try the flux-core welder next, but I could not get it to work. I texted customer support, and was helped by Ana, who asked me to send her a video, to make sure that the machine was set up correctly. What followed was several back-and-forth diagnostics, which eventually led to the determination that the welder was faulty, and a new Yeswelder is on its way to me. It was disappointing to get a new welder with a serious problem, but Ana was really great at keeping me informed about the resolution of the problem. The Customer Service has really been spot-on, and solidifies my view that Yeswelder is really a formidable addition to the welding market. In addition, everything about the quick delivery of the welder, the packaging, and the sheer amount of the peripherals, (tips, collets, plasma parts, etc. etc.) is really amazing. I am really assured that Yeswelder is a really solid company doing its best to serve the welding community. Bravo! Update: my replacement welder just arrived today, just a couple days after they determine the original welder to be faulty. Way to go, Yeswelder!

I made a request to the YesWelder support team for a PDF copy of the weld settings chart for the YWM-160 machine I own. With the machine being smaller than some of the larger professional machines the settings chart is also smaller and difficult to see. Ana, from YesWelder Support, responded quickly and sent the PDF file directly to my email. I was able to enlarge the chart so I can now see the correct settings to use on my machine. Welds are so much better. Thanks again, Ana!

the wire tension knob was broken on my 250 pro. I had an excellent experience with Raymond at support. He was exceptionally courteous and helpful.

Purchased a new YesWelder 250P TIG machine, and ran into issues. Their support team did a great job diagnosing the issue, but in the end, the unit was beyond repair. Ana made the call to condemn the unit and refund me. Great customer service!

Raymond is a fantastic customer service representative for Yeswelder. I contacted him on two separate occasions regarding separate issues that were totally my fault. His responses to both of my issues were fast and addressed and solved them quickly. He then contacted me to let me know what was going on during various stages of the process to keep me informed. Well done!!