David P.
I got my yeswelder 250 pro on SCAMAZON…
I got my yeswelder 250 pro on SCAMAZON and I had to email support regarding some issues and I even added a note to the email about how tech support people dont generally read the emails carefully and as such my issues never get answered. This morning I got a snarky rude reply from tech support Ana who decided to play games with me regarding my email. Here is the email. "Hey David, Thanks for reaching out and hope you're having an amazing day! We're sorry if you have encounter difficulties getting responses on your concern. Looking further, this is your first email wtih us? And the store "scamazo" is not an affiliate store of YesWelder. Our legit affiliates are Amazon, eBay, Walmart to name a few. You may be reaching out to the wrong store, we do recommend contacting them directly to get assistance on your order item. Now, if you have bought this through our store here - (link removed) , then please provide us the order number so we can assist you further. Sincerely, Ana and the YesWelder Team" I think a 2 year old would easily get what I meant by SCAMAZON! Support never answering my issues, it appears Im still right about THAT. I bought this with the expectation that I would get perfect customer service as the yes welder store on SCAMAZON promised but instead I'm getting games played with me because they want to act like children because I said SCAMAZON! Here BTW is my original email. "NOTE: READ ENTIRE EMAIL CAREFULLY AND FULLY because you always never read the emails and I get bull **** replies that never answer my issue let alone answer ALL of my questions. I have this welder I bought off scamazon................................. Delivered March 1 YESWELDER MIG-250 PRO Aluminum MIG Welder, 250Amp 220V, Gas MIG Gasless Flux Core Welding Machine MIG/Lift TIG/Stick 3 in 1 Welder, Spool Gun Compatible Return or replace items: Eligible through March 31, 2023 I don't see anything telling what size nozzle this uses. I want to know what actual size and not a bunch of coded BS because I want to buy nozzles from someone else as I cannot trust your nozzles. The one I got with the welder melted pretty fast. It also looks like the "euro" connection is loose as I can move the hose around and cannot get it any tighter. I'm also getting a lot of brown soot while welding and I mean, a LOT of brown soot. I've seen others on youtube welding with the same exact welder and they are getting hardly any brown soot at all. What's going on here? And don't blame my gas. I got 75 argon, 25 C02 and its a brand-new bottle." Now, I'm wondering WHY My issues were not answered? I'm going to contact corporate and I expect Ana will be fired! This is just plain BS! And exactly what I expected in regards to lousy customer service!
Response from YesWelderMar 31, 2023
Hi David, first of all, we are truly very sorry for causing you inconvenience and confusion with your concern and giving you a less stellar experience, we totally understand how frustrating this is for you and know where you are coming from. We always do our best to resolve each of our customer's concern and looking further through your emails, this is the first time you have reached out to us. And if you have purchase this through Amazon, you have not provide us any information about the order number? Please kindly provide us with this information through your email so we can resolve your concern. Still looking forward to resolving this for you.



