Anais
The bike worked fine for two months and…
The bike worked fine for two months and then it completely stopped working. The customer support keeps asking for the same video recording over and over. Absolutely not useful at all. I was quite happy with the product at first but now I will never ever recommend it to anyone. I recommend to avoid Yesoul and to get a quality bike from the get go. Avoid at all costs.
Response from Yesoul FitnessFeb 13, 2025
Dear Customer, We’re truly sorry to hear that you’ve had a less-than-perfect experience with your YESOUL product. Your satisfaction means a lot to us, and we take every concern seriously. Please know that we’re here to help and will prioritize resolving your issue as quickly as possible. Our support team is ready to assist you—just send us an email at [email protected] with your order details and a brief description of the issue. We’ll do our best to find a solution that works for you.




