Robbie G.
Appalling customer service
Really poor customer service. Ordered a bike on the 1st December - still hasn't arrived. Was told that due to Black Friday sales, stocks were low, but I should expect delivery in mid-December...nothing! I then filed a complaint and was told the same again, but this time to expect delivery between Christmas and NY..still nothing. There is a status update on the UK courier that doesn't give any information. Tracking links provided in Yesoul emails take you to a website that looks about 50 years old and doesn't work. I have had zero communication from Yesoul that wasn't initiated by me. I have no idea if or when my bike will arrive and I am severely regretting buying from them.
Response from Yesoul FitnessJan 6, 2026
Hi Robbie, To clarify, the delivery did experience a temporary hold with the local courier due to peak-season volume and holiday-related congestion. During this period, tracking updates were limited, which may have caused confusion. The shipment itself continued to be monitored and has since been successfully delivered. While the delivery timeline was impacted by external logistics factors, the order was not lost, and the parcel remained in transit throughout the process. If you require any further confirmation regarding the delivery, our support team can assist upon request.