Yesoul FitnessReviews of yesoulfitness.com

I purchased this bike as an alternative to Peleton, and have found this bike to be very well made. I have been using the bike for about 4 weeks and the fact that you can use various apps or subscriptions (for a wide variety of classes and challenges) is really great. I have loved using the bike and have no doubt I will continue to use this product regularly.

I ordered the G1M plus bike, it arrived within 10 days and was promptly built. The bike appears solid, however, it creaks loudly from the stem where the seat slots in. I have raised a ticket and tried to contact customer services directly, but have not received any acknowledgement or response. Initial query was raised last week, with another followup when I realised a ticket can be made from their website. It's frustrating that I can not get this issue addressed. At present, I would be reluctant to recommend this company, which is a shame as ilthe bike has the potential to be a great product. Update 1: Yesoul have since been in touch and have immediately set about understanding the issue in hope of rectifying it. Will keep you posted, but things are on the up. Update 2: The bike was replaced and I have done a few workouts on the new frame. There is no noise, and the ride is smoooooottthhhh! This is exactly what I wanted. The whole package is great, the TV, the speakers and the workouts within the Yesoul app. My phone connects to the screen without issue and my watch send my HR. It really is a great product. If you're having issues persevere with customer care as they are great. The enquiries have a response delay, but they genuinely do help resolving the issues. Im very happy with the product and would highly recommend, despite having the issues at the start. Happy riding.

Treadmill delivered extremely damaged and unusable. I have been sending them multiple emails without any reply. Update: yesoul finally contacted me because I posted this, and not because I emailed them. It's been 1 months and they still haven't resolved the issues. I ended up asking for a full refund, yesoul asked me to open up the package and only mail them the Monitor and speaker, I am supposed to dump the rest of the treadmill myself. Essentially I need to help save as much money as possible. Please do not listen to Tiktok/IG videos.

Short version: - Jan 11: Ordered bike with advertised 2–4 days delivery - Following weeks: No proactive communication from Yesoul and long delays - Feb 3: Marked as shipped, but tracking showed no movement - Feb 13: Bike delivered – total delivery time nearly 4 weeks - Feb 14: Reporting to Yesoul that bike is defect and not usable (loud internal noises, video and pictures sent as requested) - Feb 24: Still no solution for the defective bike, still long delays from Yesoul side - Feb 25: I withdrawal from the contract because I received again no feedback in time and lost every trust in the company - Feb 27 Until today no answer to my withdrawal, I hope I no not have to open a buyer protection case to get my money back.., - March 6 Agreed pick up did not take place due to wrong information sent from Yesoul to the carrier and again no timely support from Yesoul to solve the issue. Now waiting until Monday again because they told me that logistics is not working on the weekend. -March 9: I had to bring it to DHL (no pickup) with the agreement I receive my money directly when it arrives at the warehouse. - March 10: Confirmation from DHL that it is delivered to the warehouse, still no money back via PayPal (today is March 13). Overall: Nearly 2 months of delays, poor communication, and unresolved defect – cannot recommend because they have still my money and I have nothing. __________________ Longer version: I ordered the bike on January 11th with an advertised delivery time of 2–4 days. Instead, I experienced long delays and no proactive communication. Only after contacting customer service myself was I informed that the bike was sold out and that delivery would take several weeks — despite the website stating short delivery times. Although I was promised priority shipping once the bike arrived, I had to repeatedly follow up. The bike was marked as shipped on February 3rd, but the tracking number showed no movement. It was not until February 11th that the delivery company contacted me. In total, delivery took almost 4 weeks instead of the promised 2–4 days. Update 1 – Delivery: Final delivery: nearly 4 weeks after ordering, with unclear tracking and no proactive updates. Update 2 – Handling of the defective bike: After installation, the bike made loud internal noises and is not usable. It has now been defective for 10 days. Yesoul sent email asking for pictures and checks, which I provided immediately but since then, there has been no further active response or solution presented. Update 3: Withdrawal Due to the lack of communication an commitment from Yesoul I decided to withdraw from the contract. Two days later I did not receive any acknowledgement from Yesoul. I will update here about next steps until I received my money back. At this point, I have spent nearly two months dealing with delays and issues, my money has been tied up, and I still do not have a functioning bike. Overall, this reflects for me a serious lack of accountability and responsibility toward me as customer. The combination of delays, poor communication, and no effective support has resulted in a loss of trust in Yesoul on my side (worst part is seeing how a defective product case is being handled.) Based on this experience, I cannot recommend ordering from Yesoul. Side note: I also wrote a review on the Yesoul website, it was stated when I sent it that the admin has to release it. After more than a week it is not visible on their website.

Update 14.02 "Versand aus Lager in Deutschland" scheint die Realität zu sein. Unser Bestellung wurde am nächsten Werktag gleich "versendet" zumindest laut Benachrichtigung, die Ware hat sich in den letzten 6 Tagen aber nicht mehr bewegt, wurde dann aber nach 7 Werktagen durch GEL nach Avis zugestellt. Das Fahrrad war innerhalb von 30min aufgebaut und macht einen sehr hochwertigen Eindruck, ich kann es nach 60 min Testfahrt bedenkenlos empfehlen. Lediglich bei den Lautsprecher scheint bei uns eine Halterung zu fehlen, wenn er tatsächlich nur durch die zwei Schrauben an der Rückseite befestigt ist, wackelt er stark hin und her, gerade wenn man den Bildschirm dreht.

Achtung!!! Betrug!!!! Achtung!!! Ich habe einen Mitgliedsabonnements mit eine Probezeit von 14 Tagen abgeschlosen, nach 3 Tagen habe ich es gleich gekündigt und seit einem Monat habe ich schon mehrere E-Mail geschriben, dass ich eine Gelderstatung für das gekündigte Abonament möchte. Yesoul sagt was komplet anderes was überhaupt garnicht stimmt und will mir kein Geld zurückgeben. BITTE AUFPASSEN!!!!!!!!!!!

Absoluter Scam !! Warte bereits seid dem 03.11.2025 und werde ständig vertröstet! Ich werde definitiv mein Geld zurück fordern!

I'm really pleased to have received my bike and while it didn't come quick due to the Christmas rush, the customer service has been fantastic, with updates on progress and follow up. I'm really excited to start using it!