John R.
I usually buy 2 pairs of glasses every…
I usually buy 2 pairs of glasses every 2 years. Always open to trying new companies. This was the first time I considered yesglasses. I went to the try on prompt on my phone and could not find a way to use a stock picture from my phone album. Contacted Customer Service and was told I had to go to a computer to perform this task. I'm surprised that in this day and age this would be required. Especially, given that just about every other online company I have approached over the past 5 or 6 years, have phone-based try on service. I re-contacted C.S. and told them about my surprise. They wished me a good day. I was really surprised about the nonchalant nature of the response. I expected more from my American brothers and sisters. I will be shopping elsewhere for prescription glasses. Reached out by yesglasses on January 10. The service rep suggested that my inability to use my phone to access my stock pics was probably the result of my phone being dated. I responded that my phone was purchased within the last 6 months. I also pointed out that I was not having any problems using my phone with a multitude of other companies. I suggested that the issue was their problem, not mine and that I would in future be dealing with a company with adequate technology. Second response by customer service on March 5, 2024. Received email today asking me to check their site and see if their techies made changes. They have made changes The try-on element now appears to be working properly.