Lisa S.
Beautiful Glasses, Terrible Return Process
I would love to give a 5-star review. You make beautiful glasses. The quality is excellent and I have ordered from you several times. What I found difficult is your return process. I do not understand why I cannot do it on your website and have to interact with someone by email when other vendors let me pull up the invoice online and return there. I had to find the invoice and go back and forth with someone because there were no images of the glasses, and I didn't know which ones were which. There was no way to search for the designs, so someone had to send me the links to determine which pairs I was returning. The whole process took over 2 hours of my time. Please figure out a better system



