YanwenexpressReviews of yanwenexpress.com

**Horrible experience!** My package has been stuck in customs since September 28th, and I still haven't received any updates. It was supposed to be delivered on October 2nd, and today is already October 13th. No one responds to emails, and it is impossible to reach them by phone. I urgently need a resolution to my case, as this delay is directly affecting my business. If I don't receive my package as soon as possible, I will suffer financial losses due to their incompetence and lack of communication. This level of service is completely unacceptable. I expect an immediate response and a clear solution to this situation.

If there was a 0 option i would rate Yanwen Express a 0. First of all, they took forever shipping my item. I placed an order on September 24th and they said it’ll ship after the 30th, my package did not ship until October 11th. This was unbelievable because the estimated time delivery stated october 5th-11th. I’m beyond frustrated because as of right now, I still don’t have my package. Horrible service—I’ve sent an email in regards to my package not updating and I did not get a response. Yanwen Express is horrible.

I waited over a month for my delivery... All for this company not use a GPS in 2026. Terrible terrible company. I had to fight with the shipper because they provided a picture of who knows home. This company should be ashamed of themselves. And anyone who thinks you are going to receive your items with this company delivering to you.... Good luck!! Go find my packages and deliver them like you were asked to do!!!

My package was just thrown into my fenced yard. Would never of known it was delivered if I didnt nearly run it over with my lawn mower. Not even a attempt to put it at the front. My best guess is they threw it from their delivery vehicle window and kept on going

I ordered a part on ebay, seller posted ship via USPS but chose Yanwen Express. I got tracking showing out for delivery since Tuesday, 9/29/26, but since nothing has happened, they never delivered; this is not the first thing to happen. 10/07/2026: Just chatted with Yanween Express; package out for delivery mean take 1-5 days to delivery, I get a package ordered from ebay take more than 5 days but never get delivery.if you order from eBay, make sure what carrier the seller used, not end up like me i have to order another one to get back schedule for our customer.

Took a full two weeks to get my package and then I got a notification that it had been delivered but it wasn’t at my door or in my mailbox. I walked around and found it, fifty feet from my front door, in the driveway between cars. It looked like someone had literally hurled it out of a moving vehicle. And the package was damaged. Even in these days of terrible customer service, this is a new low.

Yanwen is hands-down the worst carrier I’ve ever dealt with. They misdelivered my package TWICE, including the replacement sent because they screwed up the first delivery. Both times they marked the packages “successfully delivered.” Their “proof of delivery” was even worse. Both times, the drivers conveniently photographed the packages at the wrong residences without showing the addresses, then submitted separate photos supposedly supporting the delivery. I personally tracked down both actual locations and proved the packages were left elsewhere, and by the time I found the doors that matched the delivery photos, they were gone. I sent Yanwen detailed photographic evidence after the first incident. They ignored me. Sent a follow up and will provide an update if I hear back. At this point, their “proof of delivery” feels less like documentation and more like an attempt to cover up negligent deliveries. Avoid Yanwen at all costs.

UPDATE: I have tried the pillow. It is very sturdy. I have been waiting for 3 weeks for an order to be delivered. Do not order from any company that uses this shipping company. They are extremely slow and customer service is basically nonexistent. I didn't know 1 package takes so long to go 45 minutes.