Yami 亚米Reviews of yamibuy.com

As pointed out by a few previous reviewers, Yami emailed me saying that they "encountered some issues while processing my order" and needed "a photo of my credit card". I sent them as they requested but received (very quickly, perhaps a bot?) another email saying "We had to cancel your order because your payment could not be processed" - no further reason or explanation was given. If they would need more information, I would have been happy to furnish them. But no, they just canceled my order. Update: When inquired about the reason, they simply said "There are many factors causing an order to be held for further payment verification. When it triggers one of the factors, order have high risk, it will need further verification. Unfortunately, we are unable to check the exact reason. If you still need the items in this order, we would advise to place a new one using a different payment method" - perhaps customers should test all payment methods to find one that works

I order few times because I love their product BUT every time I order drink and snacks in the same time the drink are on the top of the boxe. So all the snacks the are crush Very unfortunate I did complain but nothing change

Use YAMIBUY, only if you have plenty of time to waste without getting frustrating. Twice happened already! They charged me for the product I purchased on the same day, then I realized I didn't receive anything after a few days passed. Went to my Yami account, saw my order has been canceled! Without any note of the reason. I called them and they said they sent out a notification email which I need to respond within 48 hours. Tell me who will be expecting to have a normal online purchase which the money is gone from my card, but I should expect additional step like sending them the photo of my credit card, otherwise the money is charged but your order is cancelled. REALLY? Huh, is it over kill? What makes more sense to me is: do their additional clarification ( if they really think it is necessary? ) , but not before charging me anything. I am very interested in knowing if they are allowed to do it at all ( take money out of my card, then cancel my order ).

It's very hard to return. And even they said free return, most of time it's not free. And if there is any, any little damage on the package or package is opened, they're not able to return. Very very disappointed.

I would not recommend to shop at yamibuy and my first ordered on July/15 /2023 and this ordered is starting okay . Then tell Friday July /21/2023 . The FedEx didn’t n deliver the package on 21 .then I started call the FedEx and said I asked me verified myself and home address , I did that .then Asking me what inside the package I said snack cookie and spicy fermented tofu ,soy sauce . That’s all thing I buy .Second time call FedEx lady first said can’t find this tracking number ,they she find it’s and said she can’t do anything about it .then I hangs up the phone .I Called the 3 times they wouldn’t do anything about it .then I did yamibuy first online chat said wait till Friday . Then I called Last time on FedEx and they said Owners of the yamibuy is investigating me .I said what for .the FedEx asked me for my email.I tell them my email account. They said the owner of the yamibuy will contact me in email .the call the yamibuy customer service second time and tell me waiting tell next Tuesday.then they will replaced my second package . Then number fiver time I called the location near me FedEx .I give him the tracking number .I said can I get the location my package . Him try to pretend , he doesn’t know when the package is located at .Then I filed a dispute with PayPal .they refund the money to my credit card. I am still mad at yamibuy .

Do not buy anything from this company! They only refunded my money after I filed a complaint with PayPal and also threatened to sue them. Until then, they told me the product that was charged but never received (over $130) was basically my problem and to take it up with the carrier. They told me I needed to file a claim with the carrier but did not give any info on the carrier. When I told them they needed to file a claim with the carrier because they hired the carrier, not me, they went silent - until I filed a complaint with PayPal and also told them I would sue. I just got my refund after a dozen emails to them. Never received the product. Awful company!! Never doing business with them again.

Warning they also use Ontrac for shipping whos drivers are known to steal your packages. Ontrac have a 1rating on trust pilot and the bbb.

Im getting lots of emails from yamibuy. The microscopic unsubscribe button links to a completion with no unsubscribe option. Been to website and no Contact details. Infuriating. Any ideas on how to get rid of yamibuy??