Yami 亚米Reviews of yamibuy.com

I purchased from this company and within hours my credit card was hacked and high dollar purchases were made at various companies in the Los Angeles area which is coincidentally where this company is based out of. They have theives working for this company. Do not purchase here unless you want your bank account to be scammed for hundreds of dollars!

Yami will not take care if the package is not delivered. Be aware! They will simply ask you to contact their carrier. Why is it my job to do that? I have already paid the delivery fee since the package's value is over $500.00. Do not buy anything here if its value is over $50; they will not prioritize your concerns. The time it takes to receive their assistance is excessively long, as they have not yet resolved our problem.

I am writing to lodge a complaint against Yamibuy for failing to issue me a promised $20 referral coupon. Over the past 5 years, I've made numerous purchases, contributing thousands of dollars to their business. Recently, I referred my roommate, who not only placed multiple orders but also bought a $500 gift card. Despite this, Yamibuy has refused to provide the referral reward, citing our shared shipping address as the reason. Upon reviewing Yamibuy's referral program details, I found no mention of restrictions related to shared addresses. Furthermore, Yamibuy inaccurately claimed my roommate and I used the same phone number. In truth, he provided his number for his account, only using mine for shipping purposes. Requests: 1. Issue the $20 referral coupon rightfully owed to me. 2. Update Yamibuy's website to clearly state all referral program conditions, ensuring future transparency. This situation showcases a significant lack of clarity and fairness in Yamibuy's practices and the management really needs to think about this.

I am NOT happy with how customer service handle my complaint with them expired products. I bought a dozen of tea drinks with an expiration date of October 2023 printed on the bottle. Customer service try to explain that was the production date NOT expiration date. I find it hard to believe that I had purchased other tea drinks in the same order from the same manufacturer had August 2024 dates printed on the bottle. I try to tell them those dates on the bottle are expiration dates NOT production dates, I would not have a product with a future date of August 2024 as the production date. It only make sense that those dates on the tea drink bottles are expiration dates. I went back and forth with 2 emails and the customer service still insists that she is right. That is the reason I wrote this review and "buyers beware" Yami will sell expired beverage products and try to convince you that it's not.

I would give the company 0 star if I could. I purchased some "flower cakes" a few days ago, knowing that the expiration date is August 4, 2024. My son and I ate 2/3 of cakes yesterday before I saw the mold inside. I immediately posted a review on the product listing, attached a photo of the moldy cake and asked people not to buy it. I then emailed the customer service. I've been having stomach cramps since last night! The customer service replied today and here is the response: sorry for the inconvenience. We issued a refund for the product. I cannot believe they downplayed the issue so shamelessly! It's a lot more than an "inconvenience". It is a food safety issue and a food poisoning case! I then checked the product listing and it's still being sold. I also realized that I can only see my review when I log into their app or website. My friends and other people cannot see it. I cannot believe Yami hid my review and is still selling the product! I will never purchase from Yamibuy again! Please stay away from it!

What a corrupted company, they allow third party selling totally spoiled mooncake products (with large area of mold on the surface) to their customer. They one hundred percent already knew the spoiled state of the products for many days, probably after receiving a lot of complaints from many people buying them due to the big sale, yet they still allow them continue to be listed on the website with a 75% off sale on going for a long time. This is a totally corrupted immoral company, with blatant business fraud, for a bloody last penny it could completely disregard public health. This type of food should be destroyed immediately and the company should ban the third party selling the products immediately after a first legit complaint, according to government food safety law and regulation. Yet for the last bloody dirty penny, the disgusting company still allows them selling on their website, with the 75% off as a trap. What an immoral dishonest company!

Avoid.. keep cancelling my order for no reason.. waste of time.. they automatically refunded me back with the less amount that I originally paid for. I want to attach pictures but unable to here.. bad customer service.. be warn.. SCAM. I guess they don't like do business. Don't trust this company.

Yamibuy sent a fake product When I contacted customer support live chat and provided solid proof (the QR code on the product was scanning as fake) - the support agent was trying to argue with me that it's real. They kept replying in chinese even though I was responding only in English. Really unprofessional and take no responsibility for the fake products. Finally, the agent just said they will contact the seller and ended the chat. No apologies, just upright rude, critical, and tried to gaslight me into thinking I was wrong. For such a big platform to blatantly sell fake products, they should be shut down!!