Yami 亚米The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We’re bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America.
Yami 亚米 (yamibuy.com) has 526 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Food Production · Costa Mesa, California
Excellent
Food Production · SAN FRANCISCO, California
Excellent
Food Production · Los Angeles, California
Excellent
Food Production · Irvine, California
Excellent
Showing 147 reviews with 1 star · Clear filters
Blue T.
They confirmed order on Wednesday then cancelled without providing any apologies and any reason for cancellation on Saturday.. Now I am doubting if this store is legit..
Response from Yami 亚米Jan 31, 2022
We apologize to hear that there is a problem with your order. If you have any concerns about the order cancellation, you may contact our customer service at [email protected]，they will help you deal with this issue. Thank you.
Lin
If I could give them zero, I would. they charged for items they could not fulfill, and refused to refund my method of original payment.
Response from Yami 亚米Dec 10, 2021
We apologize for any inconvenience. May I have your order number or you can contact our customer service detailed description. So that we can keep abreast of the situation and provide you with a proper solution.
Destiny F.
Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. Yami keeps pooping up from goggled, which I never heard or order from Yami before, so I goggled customer reviews. Glad I came across these reviews. Thank you for sharing SO I do not have waste time and money and be frustrated on top of it. 🙏🙏🙏
Aurelien J.
⚠️ Commande jamais réceptionnée et marquée livrée sur le suivie!!! (Commande AQ529104399CN ).. Et jamais de réponse par mail...très mauvaise expérience....(je retirerais ce post si réception mais depuis 1 mois et demi je ni crois plus...) ⚠️
Response from Yami 亚米Oct 25, 2021
Nous sommes tres désolés qu'il y ait eu un problème avec votre commande. D'après le seul numéro de commande logistique fourni, nous n'avons trouvé aucune commande associée. Veuillez fournir votre numéro de commande, ou vous pouvez contacter directement notre service a [email protected], notre service traitera votre problème dans les plus brefs délais. Merci beaucoup.
Ayanna C.
Scam Website DO NOT BUY FROM IT. I ordered from this site on September 1, 2021, and it is now October 18, 2021. It says delivered but I never received anything, when I try to track my order on their site and hit the button to track my order it doesn't do anything I'm still on the track order screen so it's basically there just for show so they can say they have a way to track your order. They have a weird email, not even a professional one it's "christopherfernandez5666928" they don't respond to you for days, I emailed them on September 30, 2021, saying my order has been in the same spot since September 17, and I didn't get a reply until October 11th, 2021 and they said, "Dear customer Your parcel has been signed for receipt, you can ask your friends if you have signed for your parcel on your behalf, and we will also check the parcel information for you Thank you for your support and have a nice day." DO NOT BUY FROM THIS SITE!!!
Response from Yami 亚米Oct 19, 2021
We apologize for any inconvenience. Our contact email is [email protected] If your package lost please contact us by email /livechat /phone provide the order number then we will follow up for you Thank you so much.
John D.
Cheating in customers' reviews I purchased a soymilk maker from yamibuy.com with unsatisfactory experience. So I posted a two star review with comments. Within hours my reviews were deleted. Only positive reviews are there with over 90% of 5 star reviews. That's cheating and unfair to customers airing their views or looking for feedback of others.
Response from Yami 亚米Sep 9, 2021
We apologize for any inconvenience. Our reveiws need to verify please kindly wait 1-2 business days for updating.Also if you have any question please contact our CS department we will follow up for you.Our CS phone is 8004079710 email is [email protected] Thank you.
Laurent M.
they take my money and refuses to send the money back. A truly horrible experience. Is it a scam or what ?
Response from Yami 亚米Aug 26, 2021
We apologize to hear that there is a problem with your order. In order to better serve you, please provide your order number and contact our customer service at [email protected]，they will follow up with this issue. Looking forward to hearing from you.Thank you
Christy H.
It is just ridiculous! Be aware guys just take screenshots of all your purchases! The descriptions of all items are editable! I paid the price for 10 sheets facial masks. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! it costs more already for 10 sheets comparing to other brands. And now...
Response from Yami 亚米Aug 6, 2021
We apologize for any inconvenience. For protecting payment safe, we need verification. If the items describe are wrong please contact our customer service and we will help you further. Our CS email is [email protected] our phone number is 800-407-9710. Looking forward to hearing from you.Thank you for contacting Yamibuy.