Yami 亚米Reviews of yamibuy.com

I ordered a chest freezer from Amazon. FedEx delivered it to the wrong address. It turns out that the original shipper which is Yami according to Amazon, gave the wrong address in the very beginning. A completely different address. This address receives tons of packages from Amazon. Seems strange to me.

I had an AMEX Offer for $5 by spending $25. So I went for it. This was my first time purchasing. As others have said, they sent me "payment verification" email. They asked to take a picture of a credit card showing my name and last 4 of the card, and send it to them. OK, that's something different...well, that's fine. So I did. They verified it, so my order was on its way...until they actually shipped it (2 days after my order was "verified".) The problem was: I needed the package sent to a physical address rather than billing address due to my billing address being an address confidentiality address. I am not suppose to send a package there. Only first-class mail. When I ordered, I put the physical address as the shipping address. They deleted the physical address and sent the package to the billing address. As soon as I found that out, I called and tried to change the shipping address to the physical address. The Yami rep said she's going to talk to the shipping dept. Nine hours or more later. The FedEx picked up the package according to the tracking. Oh, great. The destination city hadn't changed, meaning Yami hasn't contacted FedEx... I called Yami back. They said they are going to try to change the shipping address or recall the package, but they are not sure they'll be successful. OK, let me call FedEx and see what they can. I called the FedEx. The FedEx rep told me that only shipper can change the destination address or recall. Also, the FedEx rep told me that the shipper hadn't contacted them yet. Calling Yami back. They kept saying the same script that what I demand isn't possible. Fine, let's do the 3-way call among Yami, FedEx and I. The FedEx rep told Yami that it will happen if Yami's Manager or whoever at this Yami signed up with FedEx call the FedEx to either change the destination address or request to recall the package. But, Yami rep kept saying the same thing that it's just not possible...even after FedEx told this Yami rep that it is possible. Just that Yami's shipping manager has to make the call to FedEx. While in the 3-way call, Yami's rep had other Chinese talking in the background and made pretty difficult to do the 3-way call although about half of the way of the call, Chinese talking in the background stopped. Probably might have worked if one's life isn't complicated like mine. But, I'm going to make an assumption that if things go wrong, they can't correct the problem. I now have to talk to the attorney general office of my state and see what problems this Yami created for me in addition to dealing with the AMEX for not receiving the package (the address confidentiality program will not forward a package to my physical address, only first-class mails...hope I won't get kicked out of the program...and hope the package gets refused). Oh, by the way, I did feel fishy about Seirogan (正露丸) that they had on their web site, and I ordered since I needed it. It's a Japanese thing, but the picture of the box shown on their web site was in Chinese. Hope it's not a counterfeit (I now will never find out). Seigogan Toui-A was in Japanese though. I assume if you don't know the Japanese, can't tell what's written on the box.

I did not receive some items in my order. Greatly disappointed.

Placed an order then got the email saying to send photos of my credit card or the order would be cancelled in 5 days if they don’t hear from me. Low and behold I go check my credit card account and they of course have already charged it. Went back to their website logged in and cancelled the order. Have screenshot of the order cancellation confirmation. I am now disputing the charge with credit card company I ain’t waiting around like others to get their money back or not. My credit card company will take care of this company. I would be very careful those of you who have indeed removed orders that at a later date your accounts are compromised. This photo requesting tactic is just weird and very suspect of a scam.

Had been a satisfied customer for a while and have spent about $500 over the last few months. Yami was my preferred online retailer for Asian goods until this week. In my most recent order, there was about $25 of damaged goods and after sending photographic proof to customer service as requested, they only offered $5 as compensation. Plan to be following up with PayPal to settle dispute. Update: Claim escalated with PayPal. Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26

I don't understand what's going on. Made a $50 purchase. Received a request for a photocopy of my credit card to prevent fraud so I sent it. THEN received another email asking me for a copy of my pending charge from my credit card bill. Did I mention I have an order history going back at least 4 years with this company? This is far too much work for a simple noodle order. I will be seeking a new vendor immediately.

I was planning to buy from other vendor for the Valentine’s Day. However, other vendor didn’t offer the to be deliver on the 2/14 when order placed on 2/13. This is the first time I use this and it will be the last time. When placing the order, it says promised delivery time is 2/14. Therefore, I ordered drinks and chips to celebrate the Vday. However, I have waited at home AlL DAY LONG. Then called customer service at night to find out where is my order, they told me their driver didn’t pick up my order on that day! Lots the food on yamibuy is more expensive than other vendor. The only reason that make sense to order from them is because they promised to arrived in a shorter time. I told Customer service I won’t use it again, and then she offer me 200 points and told me it won’t expire?! So they try to use little points to compensate a leaving customer? I won’t use their service anymore why do I need those points for? Very bad experience and horrible customer service!!! And then they even told me they can canceled my order since it hasn’t ship yet! By saying that, they are trying to push away their customer without any compensation and they just ruined my Vday! DO NOT BUY FROM THEM to avoid any issue.

Terrible customer service experiences. Extremely rude and unhelpful. Could give a zero star if I could. Don't buy from them