We are a boutique tour operator specializing in upmarket tours and travel services in Cuba, Egypt, Greece, Israel, Jordan, Morocco, Oman, Turkey, Bahrain and the UAE.
Ya'lla Tours USA (yallatours.com) has 447 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Claim this listingActivities & Tours · Hillsboro, Oregon
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Activities & Tours · Portland, Oregon
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Activities & Tours · Portland, Oregon
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Activities & Tours · Portland, Oregon
Excellent
447 approved reviews, newest moderated first
Teri
I've worked with Ya'lla Tours for clients going to a variety of destinations, and each time those clients have been so impressed with the quality of the tour guides, accommodations, etc. I look forward to working with Ya'lla again soon!
Response from Ya'lla Tours USAJun 13, 2019
Thank you, Teri, for the kind review and for all the support over the years. We couldn't do it without excellent travel agents like you. Until next time!
Ruth & S.
Our guide in Israel was extremely knowledgeable and shared information clearly and comprehensibly. The tour itself was an extremely thorough introduction to Israel's history and major sights. We were thrilled to see this amazing, impressive country and get to know its story, past and present, more clearly and intimately than ever thanks to the itinerary mapped out by Ya'lla. We only wish we had gone to Israel sooner and hope to return again!
Response from Ya'lla Tours USAJun 13, 2019
Thank you so much for taking the time to write! It was truly our pleasure to help you experience Israel. We would be honored to show you even more of the country one day. Until then, wishing you all the best from the Ya'lla team.
Lori
I have absolutely no complaints. Everything went smoothly and the tour guide and the driver were excellent. I would highly recommend. Only thing I would change is that for a 10 day trip that there be one free day in the middle of the trip.
Response from Ya'lla Tours USAJun 13, 2019
thank you, Lori!
Joseph & Doris W, Lets Travel, Lawrenceville, G.
Perfect planning from start to finish. Ronen Paldi and his team made our Holy Land Trip a true TRIP OF A LIFETIME Experience. Yalla Tours USA delivered everything they promised and more.
Response from Ya'lla Tours USAJun 13, 2019
Thank you so much! It was our pleasure to work with you and we look forward to the next time.
Judy
The tour was very organized and the tour guide (Orna) was outstanding. Her knowledge and enthusiasm reverberated throughout the tour.
Response from Ya'lla Tours USAJun 13, 2019
Thank you, Judy!
Alma
The destination reps at Ya'lla Tours are great. They know the destinations. The follow up is incredible.
Response from Ya'lla Tours USAJun 13, 2019
Thank you, Alma! We appreciate your support and look forward to working with you again.
Eva
ya'lla tours provided top notch tour guides, city guides and wonderful transportation. The river cruise was wonderful. Our hotels were excellent. Especially the Old Cataract. It was exceptional. Ya'lla specializes in Northern Africa and Cuba. Definitely worth experiencing these countries with Ya'lla Tours
Response from Ya'lla Tours USAJun 13, 2019
Thank you so much, Eva!
Lynda D.
We booked the Deluxe Egypt Tour, Platinum level. It was an amazing experience! Egypt was the trip of a lifetime for me! Hotel accommodations were very good. The Acamar boat and staff were outstanding! We were grateful Ya'lla staff made us feel safe and comfortable in a foreign country. They made it easy for us to get in/out of airports, check into hotels and see the sites. We would never have seen so much of Egypt on our own. Maged was friendly and professional. Tureek (sp?) our Cairo Guide was fantastic! I cannot say enough good things about him. He spoke excellent English. He walked through every site with us and thoroughly explained what we were looking at. He was knowledgeable, able to answer any questions. He also gave us general information about Egypt and provided assistance, as necessary. Our Guide, Geoge, who took over the rest of the trip from Luxor and down the Nile was disappointing. At times, he was difficult to understand. When we were at a site, he gave us an overview of what we would see and then set a time limit and send us on our way to explore on our own. I felt we missed a great deal by not always knowing what we were looking at. No doubt he was uncomfortable with the extreme heat (104-114 Fahrenheit) but we all felt the same. I must now state the bad. The fee Ya'lla charged for our Visa and the tipping guidelines for Ya'lla employees soured us on the experience. I learned Egypt's visa is $25 and readily available at the airport. Ya'lla charged $60 per person. When we arrived the Tour Mgr. took our passports and obtained the visas within minutes. We should have been told it was an easy process and given the option to get it on our own upon entry. Ya'lla's charge of additional $35 per person is outrageous! I understand tipping is the culture of this country. However, we hired a professional touring company that should be properly paying their empployees. The expected tips to the Tour Mgr, Driver and Guides were out of line, especially as they were based per traveler and not per family. It made us feel we were supplementing the income that Ya'lla should be paying. We and the other family in our group booked our trip with Ya'lla because we wanted someone else to plan our days. We didn't want to plan anything. Ever night we met to review how much money was needed for tips the next day. In total, we paid out an additional couple hundred dollars per person. An unplanned expense on top of an already costly trip. It would be better for Ya'lla to increase the price of the tour to include tipping instead of nickel/diming us every day. On a positive note, the suggested tipping of $25 per person for cruise staff for the entire cruise was absolutely fine and well-deserved.
Response from Ya'lla Tours USAJun 11, 2019
Thank you so much for your thoughtful review of your experience with Ya'lla Tours in Egypt. All comments from our travelers, good and bad, help us immensely in our efforts to provide the best service possible. Thank you for acknowledging your guide in Cairo, Tarek. He is an exceptionally talented guide and delightful company; we are lucky to have him. We are sorry your experience with George was not as positive. This is valuable information for us and something we will take up with him. (BTW, our guides are very well paid. This is why top guides like Tarek work with us.) The $60 you paid for the Egypt entry visa covered not only the visa but also the expedited service to obtain the visa and get you through customs and immigration without standing in long lines. This involves paying the famous baksheesh to officials on the spot. What took your tour manager minutes would have taken far longer on your own. Thank you for your generous tipping of all those who served you. It's overwhelming, we know. We have experimented with various ways of dealing with tipping in Egypt and, frankly, there is no system that pleases everyone. We have tried including tips up front but then had complaints that tips should be at the discretion of the traveler based on their experience of services received. We have revised our tipping guidelines many times in the attempt to make them easier to follow and to give travelers some idea of how to budget for tipping . We do try to emphasize that tipping is optional and our suggestions are just that. At any rate, your comments motivate us to keep searching for the best solution. We're seriously considering going back to including the tips in the tour price, or at least making it an option. Again, thank you for traveling with us and for taking the time to write about your experience. Wishing you all the best from the Ya'lla team.