X SuitReviews of xsuit.com

I ordered 2 separate 3 piece suits and 2 dress shirts and cuff links fir an upcoming wedding. The "burgundy suit" is simply not burgundy. It is brown in any light. I took a social media poll, more than 200 people weighed in with 100% indicating that it is brown. I tried to exchange it for taupe and after a painful online chat that felt like speaking to someone with poor grasp of the English language ( slow and painful responses) the suit exchange order was placed. Days later I'm told it is out of stock so I suggested a cream suit and settled for a navy vest as they do not make cream vests. Again, after this order was placed they told me that they are out of the cream pants. After more than 15 emails I have directed a refund. They received the returned suit in original packaging over a week ago but I have to wait for it to be reshelved for my refund. If anyone tells you the return/refund process is easy they are factually wrong. I've worked to be a good customer, trying to exchange only to be disappointed. Also, in the first order, my black pants were a sloppy reshelf. The box was tattered, the packaging for the pants was different and it was the only garment without the dessicant package in the pocket. I get that there are going to be some reshelves ( they basically told me they plan on this with the returned burgundy suit) but at least repackage it especially for the high price. If the refund policy were smooth and fast or if the customer service rep would have accurately identified " in stock" replacements, my review would have been higher.

GRE A suit a d service

I got the order and the suit feels like it fits well. I need to have my wife (the boss) also see it on me, so stay tuned. The boss approved! Very satisfied with my purchase.

I was really impressed with the fit and feel of the suit. It combines the flexibility of four-way stretch, but with a feel of a finely tailored suit. I wear a lot of golf type pants now to the office and was expecting something similar to those. This is a higher level of quality. I would definitely purchase again. Also, the packaging the customer service all of it was top-notch.

Excellent communication, fantastic products, I bought a travel blazer and a white shirt, they look and feel fantastic.

I had questions and was reluctant about the ai suit sizing. They helped me understand the sizing without any issues and I used the ai suit sizing. When the suit cam, it fit like a dream. Hands down the most comfortable suit, shite and shoes I have ever worn. I felt like I was wearing a pair of my favorite jeans.

Beware of their clumsy AI assistant and delayed “statuses” on the website. Went to make an exchange and the AI assistant offered a “better fitting” cut jacket. I processed the exchange and paid the difference. Live customer service agent stated exchange would not be processed until “in transit” was marked with the original. Sent off the original and waited 5 days with no confirmation of exchange. After reaching out to customer service email multiple times, was told the exchanged item was out of stock and had been for some time. She stated “there often times a delay on the Out of Stock message on the website.” Overall, sub par customer service and slow responses. Sadly I have no garment to review, as they simple just sent a refund.

Ordered a suit and when it came in didn't like the color. Asked about exchanging for a different one and it was no hassle. Very quick responses as well.