X-POLE USReviews of xpoleus.com

A literal scam hub. I tried to order a xpole sport TWICE and both transactions “declined” with two separate cards even though I had money on them. I say that they “declined” because the website said it did but when I checked both statements they had charges from them on it. I contacted Xpole’s support team and they said there was no transaction found for either of them, after a week of emailing. Luckily I was able to get one of my banks involved and got a refund for one, but no luck with the other. The worst part in all of this was a couple of days later on BOTH CARDS unauthorized transactions started popping up out of no where. DO NOT BUY FROM THEM DIRECTLY! And yes, I have receipts.

Over a month after I’d paid, they told me shipping changed and I owe and additional $400. I said no, I’d already paid $200 for shipping. Another month has passed, they won’t answer my emails, calls or dms, I can’t get the product or my refund.

At 1st I was having a difficult time getting into contact with them. I tried emailing and calling with no luck... I was really bummed because I know their poles are top quality. I found out later that they are understaffed. So that explains things. The next day I had an email response answering all of my questions and leaving direct links to what I needed on the site. Super helpful! & I got a call from XPole the same day. Amy walked me through everything and I should have a pole on the way soon! Thank you Xpole and Amy for getting back to me and providing good customer service!

I love my X-Pole and I love Team X-Pole USA! Best customer service ever - everyone makes sure your needs are taken care of at all times. X-Pole always goes above and beyond my expectation for everything. Definitely my first choice for poles.

X-Pole USA NEVER uses plastic parts like some competitors. You are getting a well engineered product made from quality materials and safety in mind. With sizes and finishes to fit ANY pole dancer's needs and preferences, you will find the perfect pole at X-Pole USA.

I've used XPole since 2007 both personally and in my business and I have to say that their products are top notch. I have never had any trouble with any pole I have ordered for myself, or a student. They stand by their products with amazing customer service and continue to further our industry with world class sponsorship, education, inspiration and support.

I mostly love the x-poles I have. They're easy to set up and take down, and easy to transport in the trunk of my car. Out of three sport poles I have though, one has given me continuous troubles with rotating joints (even after replacing the A pole, and the 1000mm extension, and replacing the rotated joints with the longer ones, all of which I had to pay for myself). I'm pretty sure it wasn't an issue with not tightening the joints properly, or tight enough, because I had researched the poles before purchasing and was dead-set on doing everything I could to avoid the joint rotating issue. Still had the issue. Turns out it wasn't me, it was the joints/pole. I hope they've fixed the joint issue, or plan to if they haven't already because otherwise xpole makes a great product.

I wouldn't have trusted any other company with my most recent needs of a 16 foot stationery pole. With the X-Joint multi-piece system, ceiling mounts and incredible in-destructive chrome material, my performance received an overwhelming review and I was able to take my own pole talents to a whole new level by having a tall pole available for public performance. As the founder of Iowa's premiere pole fitness & dance studio, Kees Camp, I am proud to use X-Pole and to also sell X-Pole to numerous clients for their home use.