X-POLE USReviews of xpoleus.com

First off, I have to preface that like a lot of businesses, it seems X-Pole is working on finding their processes or is still short-staffed post-pandemic as I struggled reach someone during the holidays. However, when you do reach someone, they are extremely helpful and their product came highly recommended by a friend. Today, I spoke to Carolina and she was completely dedicated to getting all of my issues resolved and didn't let me get off the phone until everything was 100% resolved. I am super excited to get my poles and a huge THANK YOU to Carolina for getting everything all straightened out!

OMG Caroline is a lifesaver! So I bought a Brass X Pole Stage Lite and Lollipop Attachment (was cheaper then a thought it would be) and come to find they are not compatible (It tells you that on the website but I didn't look!) I called and emailed X pole and Processed my order same day. Not to mention I put the wrong state for shipping and she fixed that too! SOO IF YOU DO THIS DON'T STRESS they will try to fix it and they ARE a legit wholesaler. :) I hope this helps! @SavvySohn

Emailed X-pole a day ago about changing my shipping address and Miss Carolina was amazingly helpful on updating my information ! Can’t wait for my X-pole to get here !

Ordered an xstage lite and had questions and needed assistance with my order. Carolina Stone called me back within the hour and answered every question and helped me fix my issue with my order. She was extremely kind and polite and knowledgeable. She made ordering with xpole a wonderful experience and I will be sure to refer any of my friends who are interested based on my experience. So grateful! I can't wait to receive my order!!!

Carolina was great! She was a warm kind voice that made sure the order got through and delivered on everything that said she was going to deliver on.

We had a slight hold up on our order due to an adress mix up and Carolina & Roxanne with XPole were amazing! They helped us get our poles in lighting speed for an event! Great Service!

FedEx lost my package but XPole resolved the issue by sending another pole and mount to me. Carolina wanted to make sure I didn’t have to wait any longer for my package. She is great. She truly cares for the customer satisfaction. The company truly cares that all customers get the VIP experience even if FedEx drops the ball on the delivery. I can’t wait to get my pole. Thanks to Carolina she will get the replacement one to me ASAP.

I had an issue with my final receipt because I was charged for shipping when it supposed to free . Since this is my first experience with Xpole, I was really worried about their customer service due to previous reviews. However, Carolina Stone was amazing and kind. She fixed my issue and also helped me exchange my pole that suits my needs better. Thank you for helping me!