X-POLE USReviews of xpoleus.com

They do not answer their phone. When they do, they hang up. Other times you wait, only to be sent to voicemail. No responses through messaging or emails. It should not be this difficult to respond to customers. 1 star is too generous for a company that will not talk to customers through any form of communications. I wouldnt recommend them to anyone if they were the only pole company on earth.

Their phone number doesn't work. They lie about having a live chat on their website AND they don't respond to emails. Awful customer service especially given how expensive their products are and how difficult they can be to setup. Not everyone is good with hex keys and giant metal poles. Go figure!

I paid over a thousand dollars for this thing almost a month ago and still can’t use it because it’s defective and customer service won’t return my calls or emails. Save your money folks 😤 For the amount of money I paid, you’d think customer service would be top priority. This company is the absolute worst.

A literal scam hub. I tried to order a xpole sport TWICE and both transactions “declined” with two separate cards even though I had money on them. I say that they “declined” because the website said it did but when I checked both statements they had charges from them on it. I contacted Xpole’s support team and they said there was no transaction found for either of them, after a week of emailing. Luckily I was able to get one of my banks involved and got a refund for one, but no luck with the other. The worst part in all of this was a couple of days later on BOTH CARDS unauthorized transactions started popping up out of no where. DO NOT BUY FROM THEM DIRECTLY! And yes, I have receipts.

Over a month after I’d paid, they told me shipping changed and I owe and additional $400. I said no, I’d already paid $200 for shipping. Another month has passed, they won’t answer my emails, calls or dms, I can’t get the product or my refund.