X-POLE USReviews of xpoleus.com

Carolina Stone is hands down the best customer service rep that I have ever had the pleasure of speaking with!! I had run into an issue where I didn't get the full deal for the Black Friday promo and I was super nervous to talk to customer service to see if I could get it fixed. Not only was she super accommodating, she had the best attitude and I felt I could talk to her for hours! I understand it can be such a busy time fo the year in which it would be understandable that service reps might be getting burnt out but NOT Carolina! She's truly a gem and I have such trust in Xpole even more so now that they take the time to hire amazing customer relation reps!

I got fantastic customer service from Laura. I really did not think they were going to care about my issue, but Laura actually resolved my issue without trying to point fingers or fight me on it. (Seems rare these days) Xpole obviously actually cares about the safety and quality of their product, and it shows through the way they conduct business.

Their phone number doesn't work. They lie about having a live chat on their website AND they don't respond to emails. Awful customer service especially given how expensive their products are and how difficult they can be to setup. Not everyone is good with hex keys and giant metal poles. Go figure!

I paid over a thousand dollars for this thing almost a month ago and still can’t use it because it’s defective and customer service won’t return my calls or emails. Save your money folks 😤 For the amount of money I paid, you’d think customer service would be top priority. This company is the absolute worst.

I called to speak with a technician and left a message. Rosey got back to me within a half hour and was super helpful. We realized I was going to need a new base for my pole and they ended up giving me the part for free! I’m very impressed with this company and so thankful for how easy it was to problem solve/how helpful they were to me.

I recently bought the XPERT Pro (PX) pole and I am so happy that I did! Im a beg/intermediate poler and I have been on the fence about buying a pole because I live in a smaller apartment with carpet. After reading plenty of reviews and consulting with Roxanne (the best customer service associate!) I decided to move forward with the purchase. It came quickly and was SO easy to install and it is so secure and safe (we have all seen those horrifying pole fail videos). I love that I can switch between static and spin so easily. If you are on the fence like I Was, I would recommend reaching out to Roxanne, she got back to me super quick, answered all of my questions, and even answered questions she anticipated I had. This company and service is really the best!

Roxanne was super helpful in answering my questions for the best pole finish for my concerns with living in a very humid climate. I just placed my order and I’m so excited! I did not do much research in poles before buying a cheap off brand one, and boy have I regretted it. I was able to use Klarna in order to make payments and I’m so thankful X-Pole USA has them as an option. I CANNOT wait for my new pole to arrive and once again, HUGE “thank you!” to Roxanne for being so knowledgeable and helpful. And THANK YOU X-Pole for making such good quality poles that every user raves about.

Great customer service from Roxanne. Her emails are detailed and she takes the time to address all your questions and concerns. My pole arrived within a couple weeks of ordering it :)