XoxodayReviews of xoxoday.com

Worst customer service and experience of my life. The agent just gave vague and generic runaround answers that made no sense, had no inclination towards fixing my issue and refused to elaborate how will the issue be fixed while also just shutting down the conversation without my consent. I will report this interaction to my employer. For more context, the problem is that when I tried to redeem my gift card which I purchased through my employer's reward platform a page loaded with the message "Unable to complete request. We are facing technical difficulties in retrieving your voucher code. You can try after 6 to 48 hours. You can reach out to the sender for any concerns.". After multiple tries of getting in touch with someone, eventually after more than an hour an agent responded through the Whatsapp channel and provided 0 help. Truly I've never had a worse customer experience. Edit: Somebody eventually answered via email as well and whenever I ask for further details on what happened I get the same explanation that “it’s an issue on the vendor’s end. We are looking into it. Thank you for your understanding”. I am all out of understanding and patience for poorly made platforms based in India. Avoid at all costs. Unreliable, poor customer experience. No sense of urgency for resolving your issue. No explanations. Same copy pasted message on every support channel.

Unreliable, sometimes it works, most of the time it doesn't.

Through my employer I build points. I have redeemed them in the past for electronic Xbox Gift cards. This is the first time I have when it went to this site. I did 3 orders and all have a message saying "Unable to complete request. We are facing technical difficulties in retrieving your voucher code. You can try after 6 to 48 hours. You can reach out to the sender for any concerns." I have contacted them both and still nothing. This is unacceptable as there were to be used for sale items on the Xbox Store. The only response is "We are working on it". It has been 2 days with no resolve. which is over the 48 hour mark.

I can’t even get pass the validation process. The same place they emailed me is the same email I am using but it keeps saying invalid as well as my phone number. Ok at one point it allowed me to put my phone number in now it just keeps saying invalid OTP! 🤦🏾‍♀️ Howwww!!! I’m just over it at this point! I have been trying to redeem these points for 3 days now! Oh yeah and the customer service sucks you can never talk to anyone

AVOID AT ALL COST!! If I could give 0 star, I would. If you receive gift cards from work, even from other brands (Tremendous or anything) make sure their 3rd party provider is NOT Xoxoday. I received a voucher from my employer. They sent me a code, tried to redeem it, got the notice that the code is not registered/invalid. Emailed them, with clear subject of the issue, all screenshots and detailed and they got back to me with a "What is the issue?" Cant y'all read? Strike 1. Then, I described the issue again, more detailed this time. I told them how the code they provided didn't work, that I need to recheck the code again. They came back to me with an instruction on how to redeem the code. Hey, how would I know the code doesn't work if I had not tried redeeming it? It's as simple as that. Common sense should get these people to that conclusion. But no. Strike 2. Some days passed, they sent me a new code, finally (why was that not possible to begin with? idk but I had a feeling this code would be problematic too). And surprise, surprise. The code is also not redeemable and not valid because it had been fully used. BY WHOM? By Xoxoday, who apparently recycles codes. Using codes they provided for others before and give it to other people. For what purpose? Strike 3. How many more strikes should they receive in order to get this issue fixed? Trust me guys, not worth it. So, again. Avoid. At. All. Cost. Share this trustpilot page with your HR and your digital incentives and rewards vendor. Xoxoday should not be trusted. Trust me, even their CS is not something you'd even want to talk to about this. So yeah, I will make "getting people to avoid this company" my cause now. Because really, you should get and feel good things when you receive gift cards, not a migraine and the constant urge to break something.

Rubbish company! Ordered a JD voucher and as I went to use it, the website had technical issues! I waited a few hours and it still didn’t work! I then had to pay for my items in JD using cash. I contacted their support as the website said to then cancel the voucher as it had not been claimed due to their website and they told me that the T&C’s don’t allow claimed vouchers to be refunded! I told them it wasn’t claimed as the website is down so please cancel! A week later they still haven’t cancelled as now they sent the link so I am now stuck with a £50 voucher that I don’t need with them saying exactly the same thing! They won’t refund even though they are at fault.

I had a terrible experience with Xoxoday. I tried redeeming an €80 voucher—€25 for Kaufland and €55 for H&M. The Kaufland voucher never provided a code, and the H&M voucher link kept giving technical error messages. When I contacted support, they said it would take 2-3 working days to fix the issue. This defeats the purpose of having a gift voucher, especially when it’s time-sensitive. No compensation or urgency was shown. Overall, very disappointed and would not recommend their service. This version is more concise while still capturing your main concerns.

They're actively responding to my concern but the possible resolutions they suggested weren't of help. Glad that I was still able to work on the issue and the transaction with them went successful and smooth.