XlcourierReviews of xlcourier.com

Worse than useless!! They will continually ignore your requests & insist on trying to deliver on dates you’ve specifically told them you’re not home! Then when you contact them their generic reply will be “We’ll confirm once scheduled” only to schedule it for the EXACT times you’ve said you’re unavailable! Mind blowing incompetence!

I ordered an Ecoflow direct from the company because they claimed to use DPD for shipping. I was concerned when they sent me the tracking number with XLcourier and I went on to see all the terrible reviews. Thankfully my parcel arrived in good shape when they said it would, and the driver was courteous. I do believe the bad reviews but wanted to say don't give up hope if you've ordered an Ecoflow, it may still arrive on time. Maybe they have taken the reviews to heart and are improving.

Item has been sat in their warehouse for 4 weeks! Worst delivery company I've ever dealt with, still awaiting delivery of my parcel.

After reading previous reviews, I was initially concerned about this courier. However, my experience was largely positive and can't really be faulted. My EcoFlow order arrived within the given time window (though on the slower side) and communication was good. I did need to call XLcourier, as couriers often struggle to locate my house. While they didn't answer, they followed up with a WhatsApp chat and as a result there were no issues finding the house.

Worst delivery and collection service in the UK 3 different days they told me to be in and never showed tracking is useless one min it shows u what delivery number u are then it doesn't this company should be shut down

My item arrived from China and sat in their warehouse for a whole month! They were very unhelpful when I asked for proof that they actually had my item, and I was told to wait. I then made a fuss with the seller, and within a few days my delivery was scheduled. Then they had the cheek to message me the day before saying I needed to make sure someone would be in to take delivery. I have messaged the seller to advise them to change their delivery methods here in the UK as the present lot are damaging their reputation.

Made numerous more requests and phone calls to explain XL courier are still holding our property without a delivery. This company has refused to deliver a package that was purchased in February 2025 and arrived in the UK beginning of May 2025. XL courier have provided evidence they hold our property without a satisfactory explanation.This is now being dealt with by the appropriate authorities. XL courier seem to follow a fraudulent and unsavoury practice.

Very bad. Courier has had my parcel over a week and won't reply to my messages or answer my phone calls. I'm having to get financial ombudsman involved and potentially the police and fraud departments involved. Their website says my item has been returned to sender as requested but it hasn't. Can't give 0 star so have to put one star