ComcastReviews of xfinitymobile.com

TERRIBLE customer service. I will pay more for better service. A complete waste of time and energy. Please do not switch to Comcast!

I purchased a new phone from Xfinity thinking my older phone was dropping calls on me. Turns out it wasn't the phone at all but the network. The new phone was worse than the older one. So I paid for the phone in full and wanted to change providers. Turns out the phone was locked and they would not unlock it for 60 days. Don't understand since it is my phone, I own it. Since there was nothing I could do about it because no one would work with me, I decided to use my older phone with the new provider. That phone is over 3 years old. Lo and behold that phone was also locked. No one would unlock that phone for 48 hours. I was told over and over again I would get an email with the unlock code in 2 hours. Not so. I ended up calling the corporate office and opening a case. The case worker called me back and unlocked the old phone in 45 seconds. Xfinity would not let me return the phone even though I cannot use a phone I paid for in full. I have the receipt for the phone and was on my account. Not a security issue that they are trying to say it is. They are just keeping the phone hostage. Worst customer service ever. I have had some bad experiences with customer service but Xfinity is the worst. You have to stay on hold for hours. Then the agent must be reading from a script. They all say the same exact thing and absolutely no help at all.

Worst service ever.... Been calling since March 2022. Issue still not resolved...Xfinity has been taking unauthorized payments out of my bank since March. To this day they are STILL doing this. This is a crime. I CAN NOT get out of automatic pay

Horrible company! There was a death in my family on which the company refused to take ths phone back and we are expected to pay for the phone and they scammed an elderly woman by taking more money from her account - im calling FCC!

Auto billing stops working after no problems for 1 year. Non-expired (& high limit) credit card used for autopay for 1 year, no problems, then 3 months in a row, get email that it has been denied. Log on, use SAME credit card to pay 'past due" bill - no problem! Reset autopay with same credit card, next month same thing! Call Customer "Service", get non-native english speaker who repeats everything that I already know and told her, she says no problem connect you with billing. Wait 5 minutes, get message that billing is now closed, call back. 25 minutes totally wasted, USELESS Customer NON-Service outsourced department aimed at non-paying customers, not consistantly paying, high-credit rating customers. Hmm, which group of customers does this company want? #bottomfeeders

The worst and most expensive phone service in the country. I had to move from Miami and I could not continue with the internet service because the city where I went did not have xfinity services, so when I lost it they raised my internet rate to 135 dollars for 3 lines, and as if that were not enough, now I They want to charge 22.56 more for taxes and other fees. Seriously? $157.56 for 3 lines per 10GB shared? They really are champions. Congratulations on losing 3 clients and incidentally multiplying our annoyance to everyone who may be interested.

Horrible customer service. Xfinity stole my money for a service I don’t have and will not refund me. Stay away!

The worst customer service! On hold for almost 2.5hrs. The phone call ended with us getting the portal pin to switch to a different cell phone provider.