ComcastReviews of xfinitymobile.com

Absolutely horrible been on the phone for at least 6 hours now trying to simply activate a phone that I purchased through them. Cannot understand anything they are saying and they do not understand you. Problem solving skills suck and their lack of empathy to their customers puts the icing on the cake. Transfer you from person to person that will not resolve your issues. The most frustrating experience ever.

Extremely hard to reach customer service if issue. Phone or chat are difficult to navigate and they often switch you back and forth. Service was not good. Constantly disconnecting or dropping. Not a good move. They take 30+ days for advertised discounts to apply. Not satisfied. Switching.

I used Xfinity Mobile for 6 months. It was a mixed bag. While the price was great, I had dropped calls & lots of "No Service" areas. My phone is an unlocked Samsung 22 Ultra. Ultimately, I went with another provider because I'm tired of missing calls for work. Pros: -Pricing -Xfinity Mobile customer service is not the same as Xfinity's normal workers -- much friendlier -promotions are usually good -easy to port out Cons: -constant dropping in random areas -constant pressure to use WiFi calling -For some reason, I was never notified when I got a voice mail message.

Alphonso provided excellent customer service. All responses were prompt and professional. Clearly, upfront from state to end was limited. service. Alphonso, was very friendly, patient and helpful in helping resorting the problem Best regards

The worst customer service and lied to me about what my monthly bill would be. The automated service is a nightmare! Going to Verizon internet ASAP fot $25..

This is the worse service ever!!!.. I had the home service as well as the mobile service. I was screwed out of so much $$$ with the home service with hidden fees and charges... I eventually dropped the home service.. And I'm still left with a bill!.. NOW, I recently payed off my Z Fold 3 in full, payed off the service bill, and these people won't unlock a device that's payed in full‼️. I've been lied to by so many people with this 24-48 hour device unlock its ridiculous!.I sent an email to the unlock team and was told my device isn't payed off in full..This company is all out to scam you. Now my device had been payed off for about 5 days now and guess what??!?? I haven't recieved an email from Noone at xfinity regarding unlocking my device that's payed for!. I got my bill in good standing with a payment of $468 before the next billing cycle, now guess what?!?? I have a current bill that came out today of $168!!!...But heres the kicker,,,,I can pay a monthly BILL payment from my card thats on FILE, for over a YEAR, But if I try to chat or CALL xfinity mobile, I can't even get thru to anyone because the prompt tells me that my cell number isn't registered and i dont have an account!!! And its been that way for quite awhile...How can you calculate a monthly BILL for a number that doesn't have an account?? Make it make sense to me!!...When it's time for the class action LAWSUIT,,,,,DONT BE SURPRISED IF MY NAME IS AT THE TOP...UNLOCK MY DEVICE AND STOP WITH THE THIRSTINESS TO BASICALLY ROB PEOPLE, THEN HOLD THEM IN YOUR MOBILE PRISON AFTER THE DEVICE HAS BEEN BAILED OUT!!!...

This is a worst company ever. Their customer service is horribile. It will take all your time and problem with not resolve. The agent won't have authority to solve the problem and will transfer you from one, and one and to another and will not solve the problem. All the agents will not undstand your problem and hang up on you. Please do not use this company.

Told salesman I wanted a iPhone 14 pro 512g sold me a 256g he put the receipt in the bag when I got home saw the info on receipt said null on all info on phone. I than checked phone and found it was a 256g phone go back to store the next morning new salesman tells me they haven’t had the 512g phones for a while. He ordered me a 512g and got it 3 days later. Went back to store to have them transfer everything from 256g to the 512g phone. He than takes my phone in a back room and boxed it and had a shipping label on it. The idiot told me the phone was cleaned of my information etc that was another lie he boxed it with nothing removed on the phone. So now the phone can not be resold because my stuff is on the phone and can not be unlocked. I see charge for 256g phone not removed -call repeatedly am told I would get credit to phone was received damaged and other lies over 20 hours of phone call to people who can not speak English very well finally the phone is returned to me.I than call and demanded to speak to a state side supervisor which said I never responded to there emails I told him that’s because I never got any I than said what about my endless phone call with their totally incompetent people and other incompetent supervisors told that doesn’t count! All the problems caused by them from selling me on purpose the wrong phone to not removing my banking personal info etc to totally incompetent worthless customer service. I found out the hard way the help at xfinity Moblie from the store sales people all the way to the top are the most incompetent of any business I have ever encountered.I wish that there was a minus stars because they would get the maximum minus stars.DO NOT BUY ANYTHING FROM THEM YOU WILL BE SORRY!!!