ComcastReviews of xfinitymobile.com

Leaving Xfinity Mobile for another carrier for my 2 lines produced LOCKING 2 unlocked phones and deactivating 1 of the 2 phone lines. I have spent 15 hours speaking to 12 different people and departments guaranteeing my issues have been cured but none the issues have been cured. Until I filed a complaint with the FCC (which generated an immediate callback from Xfinity Mobile), but still the issues have not been cured. The new carrier told me Xfinity Mobile is notorious for licking departing unlocked phones. If any attorneys are out there wanting to create low hanging CLASS ACTION fruit, this company is it

Let's start with the good. Service area is better than most. That's it. Customer service is that of Xfinity, not good. You must be on autopay and cannot pay before or more than your amount due. you cannot change the payment easily if needed. The only reason I have them is because they are the only service that reaches my home.

Xfinity mobile was absolutely horrible to deal with. My wife purchased the global travel pass for $10 per day for our 12 day vacation. We confirmed it was only $120. When we arrived home Xfinity charged us a whopping $2800! We spent HOURS on the phone with half a dozen different people. They shut her service off and refused to restore it. We were then told several times the charges would be removed because of their error (one conversation we recorded them stating the charges were being removed because of how horrible the service is). After being told it was resolved, the next day they charged our credit card the $2800. We are contesting the charges with the credit company and called to shut off her service because we want to get away from this company as fast as possible. While on the phone they disconnected service mid call without any warning. The representative was very unprofessional. STAY AWAY from Xfinity mobile. This has been a terrible experience.

Customer Care People don't know what their doing. I can't understand them half the time and they say they resolve your Issue, but they actually don't. I have to ALWAYS call Xfinity Mobile Back and talk to 5-10 Agents and they DON'T RESOLVE ANY OF MY ISSUES. I've called over & over & over again on different days and have Sponen to Multiple "Supervisors" I can't understand their Language either 1/2 the time. Supervisors say they fixed my ISSUES, they LIE, LIE, LIE!! All of them!! My Internet still NOT WORKING for Months Now. (On my Cell Phone and 1/2 the time at Home, it shows on the Map that I should have a GREAT SIGNAL... and I DON'T. INTERNET NEVER WORKS ON MY CELL! IVE RESET IT, & POWERED IT IFF MULTIPLE TIMES.... STILL NO INTERNET. 😠

I was tricked by a sales rep into bundling my internet with xfinity mobile. She lied to me, convincing me i could take my phone to any xfinity store to be repaired if needed. Well i needed my cracked screen fixed and the non existent customer service was a nightmare to try and get in touch with, aside from trying to get any help from them. The chat is a joke and i have a screenshot of a lie i was told. The automated system and online service is awful too! This company is nothing but a ripoff! Months later with hours and days spent trying to either get the phone fixed(some reps told me i had to bring it to google) or return the phone which i was also told to do and thier own store refused to help, no one knows what they are talking about as there were many different stories and lies told to me, and even dropped calls while transfered all over the place and on hold for hours, now i am left paying for an expensive phone even though they shut my service off long ago. One rep even told me he would send me a printable lable via email to return the phone which i never received. I do not recomend switching from your old company to xfinity mobile. Xfinity will lure you in and entrap you and no one will be held responsible for the lies and mistakes. I went with a better internet service and mobile company(regret switching from my old phone co) and I regret ever going with xfinity, and will no longer do any business with anything associated with Comcast Xfinity! Nightmare company that doesn't care about thier customers and i know other people with horror stories about them!

Service and coverage sucks. Better service from 2 cups and a string. Worst service ever

I agree. I to give it 1 star. Don't switch over like I did. We got talked into changing from Verizon ( which I was very happy with) but as we had our cable. Our home phone, our security system through comcast/ xfinity we felt sure why not. Here's the problem and 99% of the reviews seem to be saying the same. Xfinity Mobil dosn't come up like the other 4 main carriers so you have to go into an xfinity store ( not very many around) or you have to call them which is an 800 number in DC and after going through the prompts which is aggravating in itself your always put on hold with a long wait time. In conclusion there not easy to deal with. I liked being able to just pop into Verizon ( which are all over) ask my question or shop for stuff right there walking out with what I want in 10min. Be prepared to order any and all of your mobile phone items on line and if you have a question be prepared to wait. I'm switching today

I wish I could give them zero Stars. Tried to get my number ported over from T-Mobile and Xfinity was never able to get it done. After a week I said let's cancel everything and I sent the phone back that had not been used. I have been trying to fight to get the restocking fee refunded back to my account. I have called about six times and every time is more frustrating than the last. I will keep telling everyone I know how awful this experience has been and hope that if someone is reading this they will take my advice and just stay away.