ComcastReviews of xfinitymobile.com

Xfinity should stick to cable. They have unreliable service, incompetent customer service reps, impossible to get any one with any authority on the phone. They have no problem inconveniencing their customer and take no accountably. I called to discuss the extra charges on my account which equated 180, and get a refund. While I was discussing that with the rep he did something that caused my phone line to be cancelled. I called for three days and was given one excuse after another. 3 days later they tell me that a hold has been put on my phone so it will be 5 to 7 business days before they can restore my number. In today's society everything is tied to your primary number, so it is a major inconvenience to be with out number for that long. Apparently, the rep who cancelled my number put in some sort of ticket and no body at Xfinity could do anything about it. They offered me a new number I declined because I just wanted my original money back. But after further though on the fourth day I requested a new number so that I could at least start changing my number in all my systems and not have to keep dealing with the incompetence. I will also mention that I asked to speak with a manger several times and was put on terminal hold each time. Now, they tell me they can't give me a new number until the 7 days are up at which time they are supposed to recover my original number. Garbage, they can't handle the cell phone service they need to let it go instead of taking people hard earned money and delivering sub par service. It's a shame and there's nothing you can do about it but take it which is the real pathetic, any other business of you weren't getting the service you are paying for you have other recourses of action. There should be some accountably! I shouldn't have to pay for service I'm not getting and for mistakes the company made and can't fix.

WORST customer service ever! This actually is a 3 months long nightmare I encountered with Xfinity mobile. Foreigner call center without proper training. Each call range from 1hour to 3 hours without my issues resolved. Had to file a dispute with my credit card company and they turned around and illegally charged me with my auto monthly payment. avoid this company at all costs!

I switched from Verizon to Xfinity Mobile about a year ago. I brought my own phone. As my phone started to stop working I wanted to upgrade it and ordered a phone online. The phone was not delivered to my address. Xfinity Mobile refused to work with FedEx, their carrier of choice, to track the package. They insist it was delivered to me, but refused to provide the full tracking report with the address and signature of the receiver. They tried to force me to file a police report that the phone was stolen or lost, but it was not. I was never delivered. I refused to pay and then sent me to collections. Even now that I have the full tracking report that shows it was not delivered to my address, they still won't track the phone with FedEx, and still are trying to make me pay for it. I switched back to Verizon after a week without a phone because of Xfinity Mobile. For three months I have fought with them over my having to file a false police report. No matter how much evidence I have, they refuse to do the right thing. I do not know what they are getting out of harassing me, but my credit card company took my side, FedEx is trying to help me, and all I get are these crazy guys at Xfinity Mobile trying to tell me the sky is red when it is blue. They insist the phone was delivered to me despite the evidence that it was not. I am not sure what to do, but I know I am not going to spend my time and money filing and obtaining false police reports. They are a hideous company. Hands down the worst I have ever dealt with. I thought their Internet Service was awful, now they seem angels compared to Xfinity Mobile. I look forward to them going out of business. I give them maybe two years. My advice is that you go to anyone else. I am happy back at Verizon for both my internet and cell, even though it is more expensive, at least they are not liars who harass their customers.

Unlocking my mobil device- Even though my 3 devices that were FREE while promotion was giving,I was stuck paying $900 for all devices in the end plus monthly bills. Although, I have paid in full for all devices and my bills so I can transfer over to a new carrier,the 3rd party in charge of unlocking my device never did and after being frustrated after a week and speaking to 4 different people with customer service trying to get them all unlocked I finally just told them to cancel my line witch they did that DAY right away! I was left with no phone service at all. So quick to cut me me off when I ask for that but won't unlock my phones even after I've paid in full with everything and almost 2 weeks later so I don't cancel with them and they said I could just TRANSFER over , what a SCAM! It's horrible service and I will never recommend Xfinity mobile to anyone. Worst carrier ever.

This is about ineffective Xfinity Mobile customer service agents from the Philippines. Unfortunately, I find them very inefficient in resolving issues. They come across very nice constantly apologizing but that is not what I need when I call. They tend to ramble without making any sense which make it hard to understand what they are saying. Just because agents know how to speak English does not mean they can communicate effectively. Xfinity should stop hiring call centers that cannot communicate effectively.

The service is okay however the billing is not. I honestly wish I never left Metro PCS because there’s hardly no flexibility. For example I get paid on the 15th but my bill is due on the 7th and I use that 30th check to pay this high rent in Fl! I want to move my due date and cannot! I repeat cannot which is ridiculous!!!

Omg i forgot about my last purchase with Xfinity which was a complete nightmare. I wanted to purchase a 14pro max for my wife and guess what another Nightmare. I worked in customer service as a chef. Hands down Xfinity has the worst customer service you can imagine.all they do is ask for money there just a money grab that’s all they know how to do they cannot resolve any issues but they say I apologize or I’m sorry for that today there mistake cost me 400 dollars and I will receive a 100 dollar gift card in 13 to 18 weeks after activation of the phone.the money I paid for the mistake the representative made I have to receive something I didn’t order send it back to go to the warehouse then the money will go back on my card. I’m penalized for there mistake

I'm so disappointed in Xfinity Mobile. And honestly it's quite shocking. I've always had a decent experience. But, I'm done with this company and I would hope this situation help a lot of you to not deal with them. I recently had a payment arrangement with them, however my purse ended up getting stolen. I chatted with a Agent Wednesday about the situation. I explained that I was waiting my replacement card from work. Because, I don't have a bank account right now. I get paid through a prepaid card. I was told Wednesday that my account would be safe until my new card arrives. I woke up this morning my service was suspended. I opened another online chat and spoke with another Agent. I explained the entire situation again & was told that the situation was escalated and that the supervisor of Sahil, had fixed the problem & my service will be restored. Once I receive the email to follow the instructions promptly and my service will be restored. Sounds fishy right? So, I said okay, thanks for y'all help. As soon as I receive my new card. I'll get the payment through. Now, the card should arrive Tuesday or Wednesday. After an hour goes by. I reach out again, because I still haven't received the email. I get online with an Agent name Umesh, and he tells me that basically it doesn't matter what happened I need to pay the past due amount in order to get my service back on. I than explained to him that I have no money at all. My purse was stolen. I asked him did you even read the notes on the account? He says yes, but I know he didn't, because he didn't even know my purse was stolen until I made him aware. He than proceeds to say over and over again, that I need to pay the past due balance. And, now I'm becoming so irritated, because how can I pay anything when I don't have any money. I can't even pay for gas at the moment. I'm literally sick to my stomach, because I have nothing right now. I'm waiting on my card. He proceeded to say there's nothing Xfinity or he can do about that. I than asked him, why would the other 2 agents and supervisor lie to me? Why would Xfinity have dishonest individual's working for them? Why would they give me false information? He proceeded to not have a care in the world, never answered the question. When I than told him to have a great day, that I would not be restoring the service, once my replacement card arrives. He continues to ask for money again. I'm so irritated with Xfinity. I'm been with the company almost 2 years and this is unbelievable. Do better Xfinity. When situation occurs that we have no control over. Try and have a bit more compassion. DO NOT SIGN UP FOR XFINITY MOBILE. MAKE SURE YOU'RE SPENDING YOUR MONEY WITH A COMPANY THAT APPRECIATE YOU AND WILL HELP YOU DOING YOUR TIME OF NEED.