ComcastReviews of xfinitymobile.com

No one knows what they are doing in the call center, and no one speaks good English, so you will have to repeat 3 times everything you say. I'm not even talking about the chat. After providing all of my account details, it takes them 20mins just to pull your account information and understand your question. Mobile App & their Website don't work properly. e.g if you want to switch your device, it asks what type of device you have and it gives you 3 options. iPhone, Samsung & Google Pixel. If you choose anything but iPhone, it won't work. You can still use the phone but it will always show your old device on both the web and mobile. Their mobile app is the third slowest app in the world, after Subway and BK apps. They don't provide eSim, yeah I know it's hard to believe in 2023, but they don't, only for iPhones. Even Metro PCS provides eSim. I used to have Metro PCS for a short time, and it was much faster. I ran a speed test, 45/Mbps (Xfinity) vs 360/Mbps (Metro PCS). 5G rarely works, I mean super rarely, maybe 2% of the time. I have ported my number from another carrier, so I will have to stick around another month or so because they give a $200 Visa Card after 3 months of using the service. Any good recommendations? Preferably for both home and mobile.

I switched from AT&T mobile about 1 year ago which was a huge mistake. Since we've had Xfinity mobile which is partnered with Verizon I constantly have dropped calls, poor cell coverage service areas and frequently can't receive or make outgoing calls. My husband wanted us to switch to Xfinity because it was cheaper and yes it was a little cheaper. But you definitely get what you pay for. Finally I convinced him today to switch back to AT&T.

BEWARE! Don't switch! YOU WILL REGRET IF YOU SWITCH for less money. It is a cheap mobile service. Very poor data coverage. They charge for data that is not even used. Sometimes, you cannot even make calls. The worst experience I had with mobile sevice carrier in last 30 years of owning a cell phone.

Do NOT transfer your Cell to Xfinity Mobile... the worst customer service I've ever experience in 30 years of having a cell phone!! I was a Verizon customer for years and I should have stayed there.

Long waiting time and all call go to Spanish accent person. Customer care cannot speak proper English and not even little bit polite. Very slow. And this is just wanted to activate phone.

I gave one star because that was as low as I could go. They flat out lied about their relationship with Verizon providing tower service. They LIED!

I have had xfinity wifi/cable for 4 years and thought it was so great that when I heard the offer for cell phone service and I could keep my phone and number I was thrilled. It has now been over a month that I’ve been paying 2 cell phone services because they can not figure out how to transfer my phone. I have been to the xfinity store 7 times, each time I was there for over 2 hours and left with absolutely nothing changing. I strongly suggest you keep your cell phone plan or get a different one with any other company other than xfinity. This has been a nightmare.

They refuse to unlock phones when you leave their service. I have been calling daily for the past 8 days to get my two phones unlocked so I can use a competitor. Each time, they insist that they are unlocked (they're not!) then say that I'll need to wait 48 hours for the unlock code (it's been 8 DAYS!). They've deactivated one of my two phones, so they might even have caused me to lose my phone number. They OUTRIGHT REFUSE to put anything in writing, so I don't have a record of them saying when I'll get my unlock codes. They left me on hold for TWO HOURS yesterday. At one point (on my fourth phone call) they told me that the problem was that the unlock request had NEVER EVEN BEEN FILED. I can't express how badly this company has cheated and wronged me! NEVER USE XFINITY MOBILE.