ComcastReviews of xfinitymobile.com

OMG where do I start? Yes, they use Verizon towers, but they don't use Verizon customer service. I am switching back to Verizon - it's worth it to me to have people who can help solve a problem when it arises. Xfinity Mobile has left me without a phone for a week and now, after getting the phone "fixed" at their suggested dealer, my phone is "not compatible with their network". This week I have lost out on a critical job interview because of this - not to mention the business I've lost because no one has the know-how to help fix the problem correctly. Every time I spoke with someone on the phone or in the store, I was promised that everything should be fine and I would be good to go, I just had to wait for the data transfer from the cloud to occur (it never happened, btw). I'm stuck with no phone service, a useless $700 phone and NO ONE who knows enough about what they are doing to help. Yes, X-M is cheap, but you get what you pay for. If you have a problem, you are out of luck. I'm going back to Verizon. I should never have left.

I paid my phone off from Xfinity 1 week ago and my phone is still locked. I was told it would be 3 more days with out a phone before I get a code to unlock it. Totally unexceptionable. Can't door dash without a phone!!!!!!

I spoke with a representative in an effort to save on my overall package. He totally lied to me stating that we would be receiving two $200 Visa cards. After not receiving the cards within a four month period I called customer service and was told I wasn't eligible. I spoke with multiple representatives with absolutely no resolution. The phones that we received are very cheap, the same ones that are being handed out for free to welfare recipients. My so called "contract" with this company is coming to an end soon and I can't get away from them fast enough. Absolutely the worst company to deal with. Take my advice and avoid them at all cost.

My cell service has declined over the past few weeks so I decided to switch to a new carrier. I'm currently without any phone service since my number was ported to the new carrier but XFinity still have my phone locked. When I requested it to be unlocked they said it'll take 24-48 hours. I have never experienced such difficulty with switching providers. I think I'm going to get rid of their home internet as well because of how horrible my experience has been today with my cell phone.

Xfinity mobile is the WORST!!!! CHEAPER PRICE MEANS WORST COVERAGE, AND HELP!! I can't wait to pay off the phone and leave!!!!!!! The CEO's obviously don't give a crap!!! Just bait and switch since they are a Verizon sister company!!! So tired of being screwed by MF that only profit from our need of cell service!!!

It takes 5 minutes just for one thing to load. DO NOT GET THIS NETWORK. It’s the worst, takes so long, even with Wi-Fi.

The worse thing I could have ever done was became an xfinity mobile customer. My phone was stolen I reported and wanted the same phone. They are trying to make me pay for a phone I don't have. Could not help me and was rude. Kept hanging up.

We ported a line and added a new line to an existing account. That process took 13 hours on the phone and 5 days of going back and forth with customer service. We were told that we could get a free phone numerous times during the process. When we tried to get the free phone on the ported line, we were told that it had to be an existing line to qualify. When we tried to get it on my existing line, we were told that it had to be on a new number or a ported line. When I explained that we have both a new line and a ported line, we were told that we should’ve taken the free phone before the line was ported.