ComcastReviews of xfinitymobile.com

I cancelled all Xfinity services (mobile and home internet), and you should too. I will never do business with a Comcast company again. The following is based on my actual recent (2022-2023) experience: Customer service is terrible, worse that ATT. The barely-English speaking folks will make many mistakes. You will have to call multiple times, going over the same information repeatedly. They will, somewhat comically, attempt to upsell you services they do not understand. Using Online Chat is just as bad. Your chat will get dropped repeatedly, in addition to the same miscommunication. Your costs will not be what you were told. They will be different, and higher. And, if you go to an Xfinity Store, THEY will not help you, telling you the problem is with Xfinity Mobile, and you have to CALL THEM. I was trying to switch to Xfinity Mobile, something you think they would have streamlined. Oh no. No way. I wasted at least 10 hours of my life dealing with their incompetence. I finally gave up. I never received ANY Xfinity Mobile services. Nevertheless, they started charging me AUTOMATICALLY for services. I stopped that once I realized what they were doing. They then refused to refund the money they took from me, claiming I owed the money for “services rendered.” Best part? I never authorized “automatic payments,” but the friendly overseas person apparently had access to my Xfinity Internet account, and put THAT credit card data into the Xfinity Mobile account that was NEVER activated. And they started automatic withdrawals. So: Incompetence AND fraud. I’m an attorney and sent a demand letter to their “legal department” 2 months ago. No response. This company is rotten from top to bottom. I never thought I’d say this, but go with AT&T over Comcast/Xfinity. ATT isn’t perfect, but you’ll get better internet and better phone service. And, shockingly, they are easier to work with because the ATT Stores will help you with both Internet and Phone service.

Do not ever use Xfinity wireless. I purchased a phone from them two years ago and paid it off and after the phone was paid off they claimed that I still had payments left on the phone. While working with their customer service agents they disconnected my service and shut my phone off for nonpayment even though it was current. When I contacted Xfinity back they could not give me a straight answer why they shut service off to my phone as they stated that my bill was current. I have given them thousands of dollars for phones and service over there a few years that I have had them and I am looking to remove all of my service from Xfinity altogether after this incident. Please do not use them as you will get taken advantage of.

The phone service has been great but the billing department can't correct a mistake once it's in the system. I have been dealing with my issue for 10 months. Tickets get created and closed without being resolved. Support people tell me things that are blatantly false. I am now working with someone at the corporate level and she can't get it fixed either. I should have stuck with Consumer Cellular even though it was more expensive.

ZERO STARS. negative stars. I tried for 3 days to activate to no avail. If this was any indication of service or lack thereof i dodged a bullet. -10000/10 do not recommend

Cheaper is not better I regret switching from Verizon to this horrible xfinity around the beginning of the month we switched 2 numbers the 1st numbers went through fine the second numbers we had for 20 years for my wife's business they lost the number in porting they kept saying Verizon has ot locked and Verizon says xfinity has it we keep being told 24 to 72 hours and it will work they have told us this for 2 weeks nothing changes the numbers is gone forever now! All the thousands of dollars we have to spend to reprint and change # in files and to top it off there charged us for 2 new phone only 1 works! I wish the fact would shutt this half-assed company down nothing but major stress for past 2weeks straight Xfinity if your reading this review I HATE YOU AND YOUR WORTHLESS COMPANY NOTHING BUT A DEN OF THEVES AND LIERS!

I wish I could rate this as "no star." The worst experience with a cell phone company. Great at internet service but they STINK at cell phone service! I think they were in a rush to provide a competitive service and did not take the time to deal with all the idiosyncrasies of mobile services. From my constant cell phone interruptions during calls (the phone will automatically switch from Wi-Fi to data all the time) to over use of data because of the problem previously mentioned, to sky high bills, to loooooong wait times to cancel or transfer service, Xfinitymobile has proven they suck in this industry. I am so disappointed and feel as though someone robbed me and got away with all my goods. Talk about feeling deflated and helpless - no customer should have to feel like this but here we are. If anyone cares to know, I DO NOT RECOMMEND Xfinitymobile as a cell phone carrier. Thank you!

A few nights ago I had a medical emergency. I grabbed my Samsung Galaxy A13 phone from Xfinity mobile to call 911 but the calls would not go through. I tried four times.. even moving myself to a different room. My phone showed calling 911 but never rang or connected! I called my neighbor and asked her to call 911 for me and she did. I told the paramedics what happened and they said to get a hold of my carrier when I get out of the hospital. I did that and after an hour of checking Xfinity mobile customer care said it wasn't their problem and I have to reach out to Samsung. This could have had catastrophic consequences!

The store ordered the wrong phone on 12/31/2022. I saw the rep ordered the wrong device she call to cancel it but it was pass 10mins so they couldn't cancel. I had to wait for the phone to ship and return it but it will only take 2 days to get to me. As of January 2,2023 I still did not receive the device, I called xfinity mobile to check the status possibly get it canceled they said nope its in processing. On January 5 I received the device and called back xfinity mobile to return or exchange the device and they did not have the device I wanted in stock so I said I want a full refund. The rep processed the refund incorrectly which cause my line to be disconnected at this point I had been on the phone for over a hour. The rep also sent an incorrect return label that wouldn't give me a full refund. I had to call back from another device and explained what happened I spent 4 hours on the phone for them to add another line and port my number over to my device I had been using on that call I verified I would get a full refund due to there error, and I would have to do is send the phone back using the label he emailed me. The rep said within 7-10 business days I would receive my refund. They received the device on January 10,2023 as of today January 27,2023 I still haven't received any refund and I call in and the first rep I talk to said they are waiting to receive a device we didn't want to return. How is this so hard at this point I just want to cancel service it's been this bad!! I wish I could give a - star review