ComcastReviews of xfinitymobile.com

When I requested internet service I was asked if I wanted my phone to have internet with no extra fee. My first bill I was charged. I had the service removed. Just last week Xfinity mobile stole money out of my account. When I contacted them it was confirmed I never signed up for autopay and someone from the company added the mobile service again two months later. I spoke with a representative and she apologized and claim she removed the service and will refund my money. I have not received my refund nor email stating the service was removed or a refund will be issued. This is unethical I need my money!

They told me that The mobile phone was supposed to be free. It wasn't! To keep taking money out of my account so I changed my card and talk to him about getting my refund and they give me some b******* about FedEx having it and having to review it and it's like spend a month no money no end inside on when that'll be finished and no way to contact anybody about it. Boo boo boo Xfinity mobile you suck!

I want to tell people be very cautious when you sign a 24-month contract with Xfinity Mobile. Here is what I have experienced with this phone service. I started Xfinity mobile phone service for 2 lines. Then, I was told if I open a 3rd lines, 3rd device would be FREE as promotion. A Motorola was given to my daughter. So, I understood that I would pay the first 2 devices, but no payment for the 3rd one. I was wrong. They did not tell but I actually paid approx. $13/mo for the 3rd “free” Motorola phone. My daughter’s Motorola phone is no longer working and I want to switch the SIM card from the broken “free” Motorola phone to my old Iphone 8. Then, the Representative said I need to pay the remaining balance on the Motorola. I said it was given for free but the Rep explains that even I don’t use it, I have to pay the device. So, if you go with Xfinity mobile, do not take “free” phone. It is a scam and make sure you buy insurance or you fall into a trap like me. In addition, the phone signal is weak in most areas, and there are a lot of “blind” locations where you lose the connection. Every day, I have a 15-minute morning meeting during driving and the connection gets interrupted 2-3 times within 5-mile route thru Bedford MA. I guess Xfinity does not have many of communication towers to keep a signal continuation. I will not recommend people using Xfinity Mobile service.

Awful speeds and coverage. They claim they use the Verizon network, but in reality they only lease a very limited space on the Verizon towers. Verizon shows I have 5G+ at my address but in reality I never have service. Save yourself the time and look for mobile service elsewhere.

I want to be brief here. I rate Xfinity less than 1 if I could. I have gone through endless pains only for accepting Xfinity mobile service offer offered by unskilled/unaccountable Xfinity customer service Rep. I am reviewing here so Xfinity can see the post and contact me for opening an investigation about what I had to go through. I am referring to only CSR dept here. Unfortunately Xfinity CSRs did not provide me with their IDs and chat ids. When asked for ids they switched me over to another dept and told me they could better serve me and similarly, the new depts, at some point, switched me back to the old dept. I requested them to make several escalations/complaints (not sure Xfinity reps actually filed or not) but got no further communications/emails regarding the escalations. The neither send us the email copy of the complaint nor do they update the Xfinity account for that. The CSRs want to remain invisible. What I learned from my last 25 days of communication with the CSR dept was that Xfinity CSRs dont not keep records of what they commit to you. I meant to say that Xfinity has a useless customer service (my personal experience) who only give you temporary happiness at that time only but they leave no evidence/proof what they are committing to you in your account. Please note that this are absolutely my personal experiences about the Xfinity customer service.

ABSOLUTELY THE WORST CELL SERVICE ON THE MARKET! DO....NOT....SWITCH! If i can save someone the headache, I'd be glad to. Switched from Tmobile and been depressed every since. Can't even use the iPhone 14 Pro max in my home in the middle of the city. Useless!

I switched from AT&T to Xfinity Mobile worst choice of my life. I was looking at the fact of saving money. But in the end it wasn’t worth it. I switched back to AT&T..

I switched from T-mobile to Xfinity Mobile back in December of 22. What a complete disaster. I spent several hours on the phone for the first 2 and a half months trying to get my phone issues resolved. They have the absolute worst customer service I have ever experienced. Agents say they are going to fix your problem and I find out they didnt resulting in call after call to try to get a resolution and come up short handed. Stay away from these clowns. The stress and agrivation is not worth it.