ComcastReviews of xfinitymobile.com

This company is nothing but a rip off totally ,they give you a two year contract, but don't tell you your discounts will expire in a year. BUYERS BEWARE WATCH YOU DETAILED BILLING CARRFULLY.

After years of being a loyal customer, xfinity mobile unlawfully stole $988 out of my account without notice. When I called customer service, they were very apologetic and promised me a refund within 72 hours. After a week passed I called again and was on the phone for 2.5 hours trying to find resolution when my refund wasn’t processed. I was told I was on the phone for too long and that I needed to call back. Now I’ve been on the phone with them for over 5 hours in total, I’ve driven to multiple Comcast stores and was advised there’s nothing they can do for me, although the mistake was made by xfinity. I’ve shed tears over the lack of customer service this big corporation is willing to provide and for the money that was taken from me. This has been absolutely devastating.

Was with T mobile 17 years and just moved 6 lines to Xfinity Mobile.It’s been the worst experience of my life!!!!! Everything is bad from top to bottom! I’m already putting together my exit plan back to T mobile! BEWARE!!!!!!!!!!!

Do not use this company! Worse customer service. Takes many calls and 10 minutes to actually get to a real person. They will say you owe them money and send it to collectors and put it on your credit report even though you did not owe them. They hqng up on you after waiting on hold for hours. Do not use them! Comcast/xfinity mobile!! Absolute Worst

Xfinity service is very bad (both in terms of coverage quality and customer support). I live in Miami and my reception was constantly getting dropped so I had to go back to T-Mobile. When I signed-up, Xfinity promised Canada and Mexico coverage as part of my plan but you to call them each time BEFORE you travel in order to "enable" their Global Pass coverage for an additional $5 a day otherwise you get charged huge roaming fees (which we found out the hard way). Just such a huge pain to have to keep enabling this service where are T-Mobile has the global coverage pre-enabled as part of your plan and you don't need to do anything. In addition, Xfinity Mobile doesn't have any customer support phone number so you have to chat with a chatbot for 5 minutes where it sends you in circles before agreeing to have someone from Xfinity Mobile to call you. Lastly, after I finally cancelled our two phone lines, for some reason one line didn't cancel in their system so they tried charging my credit card for 2 additional months of service after we had stopped service, which required me to re-download their app and do the chat/call request dance all over again. What a huge waste of time and energy... never again.

One of the worst experiences dealing with Xfinity Mobile, their customer service is horrible, their website doesn’t even work so you can’t login and see or pay your account, and the sales rep scammed me by promising a $200 gift card for switching and it never came and he has since ignored all my requests. Run from Xfinity Mobile.

I am about to cancel their service. I have been with xfinity internet for over 12 years. They had a mobile rebate service and i decided to give it a try. For the last half year, my bill was only correct for two months. The rest of the time, it was over charge for no reason. It took me hours to get hold of them and correct the bill. I am super frustrated.

I was told by xfinity that I could lower my bill by $60 dollars by switching my phone service to Xfinity Mobil. I signed up, then talked to another rep and she said no way $60 off....maybe $15 with some govt program. So I canceled the whole thing 10 mins later and she said no problem but the phone had been sent. She said to refuse it when it comes...it never came and I figured everything was OK. That was Jan. 2023, now I got an email March 10, 2023 from Xfinity Mobil saying my bill was due! I don't even have an account with them. They charged my card twice. I had to file a dispute with my bank and after hours of phone calls I think it's resolved. I told them it's fraud and the guy said they would give me my money back....we will see. I'm going to write an old fashioned letter to their corporate office because nothing else gets through. This is blatant lying and fraudulent charges to my credit card! Xfinity Mobil is a scam as far as I'm concerned. Stay far away from this company!