Xenia GiftsReviews of xeniagifts.com

Response from Xenia GiftsJul 18, 2021

Hi Shane, I'm so sorry to hear about your negative experience with us – I've responded with some details below, but I've also just sent you a personal email with this content and more so we can figure out what happened with your gift card. I just spent the last hour trying to investigate this for you by contacting Apple customer support. In the gift card transaction history, it clearly shows that the balance was activated and valid with a balance of $100 at 7/16 at 4:45PM ET, moments before it was delivered to you. It was then successfully redeemed onto an Apple account (which the Apple agent wasn't willing to provide me). They asked me to tell you to log out of all of your Apple accounts and sign back in to refresh your Apple gift card balance, which may already reflect this gift card's redemption. Our Apple gift cards are all directly issued from Apple and are not second-hand, meaning that nobody else could have had access to your gift cards except you (or anyone which has access to your email). Can you give these instructions a try and let me know how it goes? Best, Carrie

Response from Xenia GiftsJul 1, 2021

Hi Stephanie, I'm so sorry for your negative experience purchasing with us. I looked into your case just now, and I see that the gift card seller for one of the brands you purchased (Jiffy Lube) took over a day to approve the order, which caused your entire order to be delayed. I'm very sorry for this, and we have reached out to this seller to warn them about their standing as a vendor on our marketplace, as they are asked to approve all orders ASAP despite meeting the one business day requirement. I see that your order ended up being delivered ~27 hours after you placed the order. The gift cards were sent to your email. Could you confirm that you received the gift cards? If you have any further questions. please feel free to reach out to me directly at [email protected]! Thanks! Carrie

Response from Xenia GiftsJun 24, 2021

Hi Tia, I'm really sorry to hear about your experience with us. I tried to look for your customer support thread to gather feedback on how we could better respond to you and give you a more positive support experience, but I was unable to find anything under your name or email. I'll be more than happy to personally assist you with any issues you may have or questions you need answered. Could you reach out to [email protected] with any help you need? Thanks so much! Best, Carrie