Xenia GiftsReviews of xeniagifts.com

Response from Xenia GiftsDec 25, 2022

Hi Milton, Sorry for the confusion here. I just looked into this for you, and it looks like the seller of the gift cards you purchased was unable to fulfill your order in time. We've since cancelled and fully refunded your order, and have also fully removed the seller's gift cards from our marketplace entirely. Happy Holidays! Best, Emily

Response from Xenia GiftsJul 18, 2021

Hi Shane, I'm so sorry to hear about your negative experience with us – I've responded with some details below, but I've also just sent you a personal email with this content and more so we can figure out what happened with your gift card. I just spent the last hour trying to investigate this for you by contacting Apple customer support. In the gift card transaction history, it clearly shows that the balance was activated and valid with a balance of $100 at 7/16 at 4:45PM ET, moments before it was delivered to you. It was then successfully redeemed onto an Apple account (which the Apple agent wasn't willing to provide me). They asked me to tell you to log out of all of your Apple accounts and sign back in to refresh your Apple gift card balance, which may already reflect this gift card's redemption. Our Apple gift cards are all directly issued from Apple and are not second-hand, meaning that nobody else could have had access to your gift cards except you (or anyone which has access to your email). Can you give these instructions a try and let me know how it goes? Best, Carrie

Response from Xenia GiftsJan 24, 2021

Hi Jon, We sent you an email earlier today regarding this situation and are still waiting to hear back, but we are extremely sorry for the delay in your gift card delivery. We have already issued a full refund for your order as requested. Over 99% of our orders are delivered in under 24 hours, but in extremely rare occasions such as this one, our suppliers fail to issue gift cards on time, preventing us from fulfilling the order. This can be due to a variety of reasons, but is most often a transient issue with their gift card servers. We’ve already unlisted all Overstock.com gift cards from our site entirely since your incident, and are actively investigating what went wrong right now. We also apologize for the confusion in your invitation to write a review for us – it looks like that was an automated email due to an order you placed last week and was delivered to you on Thursday, 1/14. Please feel free to reach out to us at [email protected] at anytime (or simply respond to the email thread we sent you earlier) if you have any further questions or concerns about this issue. We genuinely appreciate your support as a long-time customer of Xenia over the past year and will be working hard to ensure this doesn't happen again! Sincerely, Carrie

Response from Xenia GiftsAug 6, 2020

Hi Bonnie, I'm really sorry to hear about this. We spoke with you over the phone just now, but I wanted to provide our conversation summary and some additional follow-up details here. We just contacted Uber customer support regarding this issue on your behalf, it looks like you were able to successfully redeem the Uber gift cards you purchased onto your Uber account as the balance on the gift cards is now $0.00, but had issues using Uber Cash as a payment method for unrelated reasons. Each gift card brand has their own set of terms and restrictions for their gift cards, and Uber's can be found here: https://www.uber.com/legal/en/document/?country=united-states&lang=en&name=uber-gift-cards-terms-of-use. For instance, Uber requires that you "add a secondary payment method to use Uber Cash", and "may not be redeemed outside of the United States". If you need any additional help with this, you should contact Uber's customer support line. Unfortunately, this is outside the scope of what we can control as a gift card marketplace. Our 1-Year Gift Card Guarantee ensures that your gift cards are completely legitimate and have the full listed balance upon delivery, but we aren't able to provide refunds for brand-specific usage restrictions beyond that. If you (or your son) has any other questions or concerns we can help with, please contact us at [email protected] and we'll do everything we can to resolve your issues! Sincerely, Emily

Response from Xenia GiftsJul 9, 2020

Hi Michael, We just looked up your email, and we see that your gift cards were delivered 2 days ago just hours after your order was placed! They've already been in your email inbox. Could you double check your junk/spam folders to make sure you got them? We just tried giving your cell phone a call to help you find them, but went to voicemail each time we tried. If you're still having trouble finding your gift cards, please contact us and we can send you a direct link to your gift cards! Best, Carrie

Response from Xenia GiftsDec 26, 2019

Hi Jeffory, I'm really sorry I didn't explain in more detail why we were forced to cancel your orders! Please allow me to explain further. We were unable to complete your orders because the seller who owned several of the gift cards you tried to purchase did not respond within the required time frame. Thus, we had no choice but to cancel your orders since we didn't have the gift cards necessary to complete them. This is highly uncommon, but happens more often during the holiday season when people are on vacation. We issued you a full refund immediately, which your bank has confirmed were received. We're sorry that you experienced this. I've also personally emailed you regarding this situation, so please feel free to contact me at anytime if you have any further questions or concerns! Sincerely, Emily