XbotGoReviews of xbotgo.com

4.3160 reviews
Gaming

XbotGo

About XbotGo

XbotGo is dedicated to enhancing sports experiences for everyone from professional coaches, sports enthusiasts, to parents, empowering every game with advanced AI and capturing the passion of sports for all.XbotGo is an AI-powered sports cameraman that turns your smartphone into a professional-grade camera. It automatically tracks the action, smoothly zooms, and pans, all while using advanced computer vision to follow the ball and players. This game-changing technology makes high-quality sports recording accessible to parents, youth leagues, coaches, and amateur enthusiasts—eliminating the need for expensive equipment or skilled operators and offering a simple, affordable solution for capturing every moment of the game.

XbotGo (xbotgo.com) has 160 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: xbotgo.com
Website: xbotgo.com
Category: Gaming
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About XbotGo

XbotGo (xbotgo.com) has 160 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: xbotgo.com
Website: xbotgo.com
Category: Gaming
Listed on Five Star Index: 2026

Winnebago P.

Dec 21, 2024

Really expensive tripod mounted phone holder

I see all of these reviews complaining about customer service. Forget about the customer service. The product SUCKS. It got it all charged up and put it in action. Synched it up to my cell phone with no problems. First I tried the mode that just tracks the game. It doesn’t have a volleyball option so I used the basketball option. I set it up at half court as recommended and it was completely useless. I had to manually move the device to start tracking. I guess the pace of the game is too fast for the AI. That’s fine. It doesn’t work at mid court for volleyball. So I moved it to a more traditional recording location, near the endline in the corner. It started fine as the action is mostly within the field of vision. But eventually, whether it was because of a new server or a substitution or some other sort of movement , the unit would fixate on a new field of action so I found myself constantly adjusting the unit back to focus on the game, like a 3 year old child. I decided to see what would happen if I just let it go. Eventually it focused on a completely different game on a completely different court until rotating off of that court basically off into space (thanks to the 360 capability). I also tried the “follow me” mode where it tracks a player. When the kids got all bunched up in the field of view, the unit jumped to a different player and tracked that player for a while. Additionally, when it did track properly, it was jumpy, it zoomed in and out, generally too slow in tracking. I looked at a couple of YouTube demos and found similar results for basketball game. It literally nauseated me with motion sickness. Great idea. Poor execution. Not only is it not worth $300, it is completely worthless other than its functionality as a really expensive phone holder mounted on top of a tripod.

Response from XbotGoJun 23, 2025

Dear Customer, Thank you for sharing your experience, and we sincerely apologize for the delayed response. We truly appreciate your patience and understand how frustrating it must have been to encounter these issues without timely feedback from us. We're sorry that the XbotGo did not meet your expectations, especially during your volleyball game. It's clear from your review that the product's tracking capabilities didn't perform as expected in fast-paced scenarios, and we deeply regret the inconvenience this caused. Our team has been working hard to improve the AI tracking features, and we value your input in helping us identify areas for enhancement. We are committed to addressing these issues and ensuring our product delivers a better experience for all users. If you are still experiencing difficulties, we'd love to help you resolve the issue, kindly provide your contact information via the email sent by Trustpilot. We appreciate your cooperation and will do our best to resolve this issue as quickly as possible. Once again, we apologize for the delay in responding, and thank you for giving us the opportunity to improve our product and services. Sincerely, XbotGo Customer Service

XbotGo reviews

160 approved reviews, newest moderated first

Qi Q.
Jul 11, 2025
I've been really happy with my XbotGo…
I've been really happy with my XbotGo experience. The Chameleon makes recording sports so much easier—I can finally relax and watch my kid’s games without worrying about missing any action. The video quality is clear and the tracking is quite accurate most of the time. The app is easy to use, and I appreciate that they keep releasing updates to improve it. Customer service has been responsive and patient whenever I had questions. Overall, it’s a solid investment for anyone wanting better sports footage without the hassle of filming manually. Highly recommended!”
Response from XbotGoJul 14, 2025
Dear Qi Qin, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that XbotGo Chameleon has made filming your kid’s games easier and let you truly enjoy the moment. We’re also very happy to know you find the video quality and tracking accuracy to be strong, and that our app updates and customer service have met your expectations. Your satisfaction and trust mean a lot to our entire team. If you ever have any questions or suggestions in the future, please don’t hesitate to reach out—we’re always here to help and improve. Thanks again for recommending us and being part of the XbotGo community! Sincerely, XbotGo Customer Service
Cathy
Jul 11, 2025
Great customer support!
super responsive and patient customer support! They helped me to learn to use the new monitor feature!
Response from XbotGoJul 14, 2025
Dear Cathy, Thank you so much for your kind words! We're delighted to hear that you found our customer support team super responsive and patient. Helping you get comfortable with the new monitor feature was our pleasure. If you have any more questions or need further assistance, just let us know—we’re always here to help! Thanks again for choosing XbotGo and for sharing your experience! Sincerely, XbotGo Customer Service
Chikian Y.
Jul 3, 2025
Super happy with my order!
I don’t usually leave reviews, but I had such a good experience I figured I should. I ordered from XbotGo and everything went really smoothly. Shipping was fast, the item was well-packed, and it the Chameleon works exactly as expected. I used it on my basketball game, especially i luv the follow me mode function. I had a small question and reached out to their support team—they replied super quickly and were honestly really helpful and nice. You don’t always get that level of service these days, so I really appreciated it.
Response from XbotGoJul 3, 2025
Hi Chikian, Thank you so much for taking the time to share this wonderful review—even though you don’t usually leave them! We’re truly grateful you chose to write about your experience. We’re delighted to hear everything went smoothly with your order, and that your Chameleon is performing as expected—especially in Follow Me mode for your basketball games! It also means a lot to us that you appreciated our customer support team’s quick and friendly help. We believe great service should always be the standard, and feedback like yours keeps us motivated to deliver exactly that. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. Enjoy using your Chameleon! Sincerely, XbotGo Customer Service
Barney B.
Jul 1, 2025
Quick resolution to product issue
Following an issue with my XbotGo Chameleon, the customer support team acted swiftly to communicate with me about the problem and had a replacement product with me within 8 days.
Response from XbotGoJul 2, 2025
Hi Barney, Thank you so much for taking the time to leave this great review! We’re delighted to hear that you had a positive experience with our support team, and that your replacement arrived promptly. We always aim to provide clear communication and fast resolutions, so it’s wonderful to know we delivered on that promise. If you have any questions or need help in the future, please don’t hesitate to reach out. Enjoy your XbotGo Chameleon! Warm regards, The XbotGo Team
Rob M.
May 22, 2025
Doesn't really keep up and very flimsy
Spent too much time hunting the ball and missed alot of the action. It blew over on the tripod after about a month and the clip holding the phone snapped, the manufacturer doesn't supply spare parts so it ended up in the bin. Waste of money.
Response from XbotGoJun 23, 2025
Dear Rob, Thank you for sharing your feedback, and we're truly sorry to hear about your experience with our product. We understand your frustration and sincerely apologize for any inconvenience caused. Our goal is to provide high-quality products that meet our customers’ expectations, and we take your concerns seriously. We're sorry to hear about your negative experience. To help you better, kindly provide your contact information via the email sent by Trustpilot. We appreciate your cooperation and will do our best to resolve this issue as quickly as possible. Sincerely, XbotGo Customer Service
Clare A.
Mar 12, 2025
Honestly couldn't fault my experience…
Honestly couldn't fault my experience with customer service. Was advised after a couple of days there would be a slight delay with the tripod and received a partial refund promptly, it ended up arriving the same day as the gimbal. Have used the DJI gimbal, so am fully aware of the capabilities of the gimbal and know that the XBOTGO gets better each time you use it, as it gets smarter the more you use it. I am looking forward to capturing my sons football ⚽️ games in more detail going forward.
Response from XbotGoJun 23, 2025
Dear Clare, Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We’re thrilled to hear that your experience with our customer service was positive and that you’re excited about using the XbotGo. It’s great to know that you’re already familiar with the DJI gimbal and are seeing how XbotGo continues to improve with each use. We believe that continuous improvement is key, and we’re glad it’s working well for you! We’re especially excited to hear that you’re looking forward to capturing your son’s football games in more detail. We’re sure the XbotGo will help you create some amazing footage, and we can’t wait to see how it helps you capture all those special moments. If you ever need any support or have questions, don’t hesitate to reach out. We’re here to help! Thanks again for your trust in us, and we wish you all the best with your future filming! Sincerely, XbotGo Customer Service
Winnebago P.
Dec 21, 2024
Really expensive tripod mounted phone holder
I see all of these reviews complaining about customer service. Forget about the customer service. The product SUCKS. It got it all charged up and put it in action. Synched it up to my cell phone with no problems. First I tried the mode that just tracks the game. It doesn’t have a volleyball option so I used the basketball option. I set it up at half court as recommended and it was completely useless. I had to manually move the device to start tracking. I guess the pace of the game is too fast for the AI. That’s fine. It doesn’t work at mid court for volleyball. So I moved it to a more traditional recording location, near the endline in the corner. It started fine as the action is mostly within the field of vision. But eventually, whether it was because of a new server or a substitution or some other sort of movement , the unit would fixate on a new field of action so I found myself constantly adjusting the unit back to focus on the game, like a 3 year old child. I decided to see what would happen if I just let it go. Eventually it focused on a completely different game on a completely different court until rotating off of that court basically off into space (thanks to the 360 capability). I also tried the “follow me” mode where it tracks a player. When the kids got all bunched up in the field of view, the unit jumped to a different player and tracked that player for a while. Additionally, when it did track properly, it was jumpy, it zoomed in and out, generally too slow in tracking. I looked at a couple of YouTube demos and found similar results for basketball game. It literally nauseated me with motion sickness. Great idea. Poor execution. Not only is it not worth $300, it is completely worthless other than its functionality as a really expensive phone holder mounted on top of a tripod.
Response from XbotGoJun 23, 2025
Dear Customer, Thank you for sharing your experience, and we sincerely apologize for the delayed response. We truly appreciate your patience and understand how frustrating it must have been to encounter these issues without timely feedback from us. We're sorry that the XbotGo did not meet your expectations, especially during your volleyball game. It's clear from your review that the product's tracking capabilities didn't perform as expected in fast-paced scenarios, and we deeply regret the inconvenience this caused. Our team has been working hard to improve the AI tracking features, and we value your input in helping us identify areas for enhancement. We are committed to addressing these issues and ensuring our product delivers a better experience for all users. If you are still experiencing difficulties, we'd love to help you resolve the issue, kindly provide your contact information via the email sent by Trustpilot. We appreciate your cooperation and will do our best to resolve this issue as quickly as possible. Once again, we apologize for the delay in responding, and thank you for giving us the opportunity to improve our product and services. Sincerely, XbotGo Customer Service
Tia D.
Dec 6, 2024
Unfortunately it’s not possible to give…
Unfortunately it’s not possible to give less than a 1 star review. Xbotgo has terrible customer service as it is impossible to speak to anyone by phone and email responses are next to none. I placed my ordered on November 25th, the confirmation states delivery if in 3-5 days, I am now approaching day 11 and still have not received my order. This company is quick to process payment but has no interest in assisting customers with receiving the merchandise in a timely manner or providing any further help.
Response from XbotGoJun 23, 2025
Dear Tia, Thank you for taking the time to share your feedback, and we sincerely apologize for the delayed response. We understand your frustration with the delay in receiving your order and with our customer service, and we truly regret the experience you've had. Please know that this is not the level of service we strive to provide. We deeply apologize for the lack of communication, and we understand how important timely delivery is to our customers. We have been working to improve our internal processes, and feedback like yours is invaluable in helping us do so. We truly appreciate your patience, and we would like to resolve this issue for you. If you still have difficulties, kindly provide your contact information via the email sent by Trustpilot. We appreciate your cooperation and will do our best to resolve this issue as quickly as possible. We also apologize for the delay in responding to your review, and we are committed to providing better service moving forward. Thank you for bringing this to our attention. Sincerely, XbotGo Customer Service

XbotGoReviews of xbotgo.com

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XbotGoReviews of xbotgo.com

XbotGo reviews

I've been really happy with my XbotGo…

Great customer support!

Super happy with my order!

Quick resolution to product issue

Doesn't really keep up and very flimsy

Honestly couldn't fault my experience…

Really expensive tripod mounted phone holder

Unfortunately it’s not possible to give…

About XbotGo

About these reviews

More in Gaming

Fortnitestwitems

Wow Accountshop

Lootmods

BloxSupply

XbotGo reviews

I've been really happy with my XbotGo…

Great customer support!

Super happy with my order!

Quick resolution to product issue

Doesn't really keep up and very flimsy

Honestly couldn't fault my experience…

Really expensive tripod mounted phone holder

Unfortunately it’s not possible to give…