Jarmone J.
Who is giving this scam company five stars
Who is giving this company five stars? So I was told that my match would ship out by September 14, 2025 still not shipped out as of today September 21, 2025 I have reached out by email and tried to call several times to no avail. The total amount of these match were almost $490. It seems that this company is a scam and needs to be looked into and I thought I did pretty good research before I ordered from this company obviously not. I probably would’ve got better results from ordering from somebody on Amazon. It’s kind of ridiculous. I would like to find out where my mats are or where my money is. I’m about to put in a BBB claim. And now I’m currently seeing that quite a few people are going through the same situation that I am and this is bad. They’re out to steal your money and going through some of these other review's, I see when somebody replies to you damn near the same message so it’s probably a ring of automated replies to you. Some type of script. Update: So I saw you reply about my stuff was delayed because of the product you didn’t have in, but that is not what was told to me. It was told to me that it was delayed because of tariffs and the cost of shipping and this that and the other you called to talk to me last week promising that my stuff would be shipped out on Monday and now you put in here that it was shipped out and will be here soon and I was given tracking information. Just look up the tracking information and it says ready to ship has not been shipped so again we’re still playing games and you asked me to take down my post and you will give me 10% back and my stuff would be sent on Monday and by your system, it’s still not has not been shipped….
Response from X1MatsOct 15, 2025
Hello Jarmone, We’re sorry to hear about your frustration, but we’d like to clarify the facts for accuracy and transparency. Your order was indeed delayed due to the specific mat design you selected being temporarily out of stock. Our team communicated this to you clearly, and you confirmed that you were willing to wait for the new batch to arrive. We remained in contact via both phone and email throughout the process, updating you as production resumed. Your order has since been shipped, and tracking details were provided. Any delay was purely logistical, never intentional or deceptive. The claim that X1Mats is a scam is entirely inaccurate. We’ve been in business for over 5 years, serving thousands of customers globally with custom-made, premium mats that are handcrafted, NOT mass-produced like generic options found on Amazon. We also want to clarify that our responses are not scripted or automated. Every message you’ve received has been personally written and handled by a member of our customer service team who genuinely cares about resolving your concerns. We understand that delays are frustrating, especially when expectations are high, but please know that our commitment has always been to deliver quality over speed. We take pride in the fact that our mats are 3x thicker and longer-lasting than typical alternatives, which is why so many of our customers trust us repeatedly. We appreciate your patience and understanding, and we’re confident that once your mats arrive, you’ll see why so many of our customers consider them worth the wait. -The X1Mats Team