X1MatsReviews of x1mats.com

Response from X1MatsOct 15, 2025

Hello Gary, That’s awesome to hear, thank you for coming back! We love that your Genesis GV70 mats are still going strong after 4 years; that durability is exactly what we aim for. You’re going to love our new carbon series, same precision fit, but with a bold, modern twist . We can’t wait to craft another set for your new ride! -The X1Mats Team

Response from X1MatsSep 11, 2025

Hello Nick, At X1Mats, we always welcome feedback, but it’s important that future customers also understand the full context behind this order. IYour order was unique because it included a special request not listed on our website, custom headrest covers with a personalized logo. X1Mats does not normally sell headrest covers separately, but we made an exception to accommodate you. Since all our products are custom-made to fit exact vehicle specifications, we required detailed photos and information about your headrests before we could begin. The time taken to receive these inputs from you contributed to the overall delay. In addition, you requested a custom logo, which requires additional design, production, and quality checks. While this extended production, we kept in touch with you throughout the process. The total timeline was closer to 3 months, not 5 as stated. During our internal audit, we identified an issue with the initial headrest batch before you received it. To avoid you receiving the wrong product, we immediately created and shipped out replacements. When you reached out with concerns, we responded promptly and confirmed the replacement was already on its way. As for the claim that you were “blocked,” we want to be very clear: X1Mats never blocks or avoids customers. We remain available via calls and email for all customer concerns, and we are committed to providing transparency and support. X1Mats has been in business for over 5 years, building a reputation for premium, custom-made mats and seatcovers that are far superior to generic, mass-produced products. While custom and special requests can extend production times, they are handled with the same attention to detail and care we put into all of our products. We do our best to deliver with the same commitment to quality and service. -The X1Mats Team

Response from X1MatsSep 11, 2025

Hey Frank, Thank you for sharing your feedback. For transparency to those reading: your order was never placed into production because we currently do not have the trunk mat measurements for your specific vehicle model. Our products are all custom-made to exact specifications, so accurate measurements are required before we can begin manufacturing. In your case, we informed you of this limitation and promptly issued a full refund. When you reordered, we again explained the same issue and refunded you a second time. At no point were you left waiting for months while an order was in production; the order was cancelled and refunded both times. We understand this may have been disappointing, but it’s important to know that X1Mats will never move forward with an order we cannot guarantee a proper fit for. This is part of our commitment to transparency and quality. X1Mats has been serving customers worldwide for over 5 years, delivering premium, custom-made mats that are 3x thicker and more durable than generic alternatives. While we can’t produce mats for every vehicle variation, we always put honesty and customer satisfaction first. -The X1Mats Team

Response from X1MatsOct 15, 2025

Hello Leslie, Wow! this means the world to us! Thank you for trusting X1Mats with not just one, but all your rides, including your Slingshot (what a beauty!). We’re thrilled to know you’ve experienced our commitment to quality, durability, and true customization firsthand. Hearing that we’ve earned a lifetime customer is the highest compliment we could ever receive. Thank you for your continued support and for recommending us with such confidence. We can’t wait to keep creating mats and seat covers that match your style perfectly! -The X1Mats Team

Response from X1MatsOct 15, 2025

Hello Marcus, We love to hear that! X1Mats were made to take every ride to the next level, style, comfort, and protection all in one! Thanks for the awesome feedback! -The X1Mats Team

Response from X1MatsApr 3, 2025

Hello Sudhir, Thank you for your feedback. While we understand your frustration, we want to provide some clarity for future customers reading this review. From the beginning, our team– especially Maverick, one of our top-rated customer service agents, remained consistently responsive and professional. In fact, most of our positive reviews come from customers who praise his communication and dedication. It’s disheartening to see the interaction described inaccurately. To address the claims: 1. Delivery Delays: Your was shipped out earlier than the time frame, we communicated upon confirming your order with full transparency that your order will be manufactured within 21 working days due to the high volume of orders – which you acknowledged and accepted at the time. 2. Product Quality & Fitment: We reviewed the photos you sent, and explained in detail that the mats were not installed correctly, especially the trunk mat, which appeared to be standing rather than laid flat. We also verified that the 2nd-row mats matched the design for your specific model, and the areas you mentioned were not covered and are not intended to be by design. You mentioned during a phone call that the quality of the mats was great, which directly contradicts your public statement about “bad quality products.” 3. Refund Request: Our policy is clearly stated on our website: because our mats are custom-made to order, returns and refunds are not applicable unless there's a proven fitting issue. In such cases, we gladly provide a free replacement. However, after careful review, your order did not fall under this category. 4. Dispute & Resolution: Once a chargeback was filed with your credit card provider, our hands were tied. As with most businesses, any open dispute halts the resolution process until the case is closed. X1Mats is dedicated to delivering high-quality, made-to-order products and excellent customer support. While we regret not meeting your expectations, we believe in standing by the facts and continuing to provide the service that thousands of happy customers have praised us for. We wish you the best, and should the dispute be resolved in our mutual favor, we’d still be open to assisting you further. Drive Safe, X1Mats