X1MatsReviews of x1mats.com

Response from X1MatsOct 15, 2025

Hey Desmond, We really appreciate you sharing your honest feedback and your patience throughout the process. You’re absolutely right, there was a delay with your trunk mat, and we sincerely apologize for that oversight. Our team identified the issue, corrected it, and made sure you received the right fit, even if it took longer than we intended. We’re thrilled to hear that you’re now pleased with all your mats and loving the quality and craftsmanship. That’s what we work hard for every single day! Thank you for giving us the chance to make things right and for trusting X1Mats with your setup. Enjoy your custom mats, built to last and made to impress! -The X1Mats Team

Response from X1MatsOct 19, 2022

Hello Josue We are very sorry that you are having such experience with us. As much as we try to keep our customers happy, sometimes thing goes beyond our control. We do hear for you loud and clear when it comes to proactive communication, you are right, it is our job to keep customers informed and not them chasing us for updates. Point taken and corrective actions will be in place. As for the delivery of your order, we will ensure that we send it to you ASAP and we do hope that once you receive them they will be worth the time you had waited so far to change your opinion and experience with us. Thanks F1mats Family