Step into a new era of innovation and luxury with X1Mats, the premier manufacturer of custom-made leather floor mats formerly known as F1Mats. Our legacy of excellence continues as we embark on a new chapter under the X1Mats banner, where innovation and luxury converge to redefine the driving experience We know that customers welcome our attention to detail from the elevated sides to the extra durable heel support. From the start, we put the needs of our customers first, whether you’re a certified car fanatic or someone who simply appreciates finer things. Protect and treat your car interior with X1Mat's impeccable luxury style, and durable and comfortable automotive premium leather floor mats.
X1Mats (x1mats.com) has 300 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
x1mats.com
Website
x1mats.com
Category
Auto Parts & Wheels
Location
Lewes, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I initially ordered a set of mats in July of 2024. They arrived a few weeks later. The 2 front mats did not fit the car. I immediately reached out to the company and they were initially responsive. I took detailed pictures showing the problems.
They said they would make me new front mats.
I checked in periodically and got non-answers about mix ups in production.
My last inquiry was in May of 25. I just contacted them again. We'll see if anything happens. I expect nothing and now I'm out roughly $500. Save your money, order elsewhere.
Response from X1MatsNov 19, 2025
Hi Echo RS,
We take all feedback seriously, but after thoroughly reviewing our records, we were unable to locate any order or communication under your name. This is unusual, as we keep detailed logs of every customer interaction and warranty claim.
At X1Mats, there is a clear process in place for any fitting concerns. Once verified through photos, a replacement is always produced and shipped. We never leave a customer unresolved, which makes this situation very concerning if accurate.
To assist you properly, please reach out to us directly at [email protected] with your order number, full name, and vehicle details so we can investigate immediately. If the purchase was not made through our official website or verified partners, it’s possible it did not come from us.
X1Mats has been serving customers worldwide for over 5 years, and our commitment to quality, fitment, and customer care remains the reason so many trust us with their vehicles. We’d appreciate the chance to verify this and make things right if this was indeed an X1Mats order.
— The X1Mats Team
MC
Martin C.
My go to company!
Alright! A few months back i found out that x1mats or f1mats as previously known before, also makes seat covers. I saved up and bought a set maybe 3 or 4 weeks ago. They arrived last week and I had em installed today on my yukon and boy do they fit nice and a glove fit as advertised! They totally match the floor mats i got from them last time and they do not disappoint.
I don’t know why all these haters are giving this company a negative review, they are the only ones by far providing the best quality and price out there. Surely it takes some time to arrive, you all gotta understand that THESE ARE ALL CUSTOM MADE, they don’t just magically appear from thin air. And because of that orange man! Don’t blame companies that are doing their best, its our own administration sticking us from behind.
To anyone thinking of going for x1, don’t listen to the haters, they have so much free time to ruin others.
I will keep coming back to x1 mats for all my interior needs. I just sure hope they offer more than just floor mats and seat covers
MC
Mr Callum A.
Shocking service or they have gone bust
Edit following response from X1Mats.
1. The website did not specify additional time needed when ordering and you still failed to meet the extended delivery deadline with no explanation and no response to my emails.
2. No, you have not refunded the expedited freight as you claim below despite agreeing to do so. Therefore your claim that it was refunded immediately is a lie!
3. No, throughout the process your team did not remain responsive. Other than the notification of the initial delay there was literally ZERO response to emails and calls until after I posted this review and after I had claimed a refund from the bank for failure to deliver. Another bare faced lie!
4. Arrogant and patronising response regarding the time of day I made phone calls. I work with Americans daily and well aware of the time difference. I advised you that I called at 9:30am your local time in Delaware which is after your published opening time.
5. It is also noted that you only responded AFTER I had made the refund request via my bank and after I had left this review and after I had notified you of such.
Totally unacceptable service and totally unacceptable response here. Even more reason not to use X1Mats. If only I could give zero stars!
………..
Ordered 8th August and paid extra for expedited delivery in order to receive them by the 20th August. X1 called on the 11th August to advise it was not possible and that they would be shipped in 35 working days giving a shipping date of 22nd September. I accepted that and X1 agreed to refund the charge for expedited freight. Since the 22nd September I have sent numerous emails asking for an update, all have been ignored. No answer on the phone either.
I also see that reviews here have not been responded to since mid September either. All this leads me to believe that this was either a scam or the company has gone out of business and i am left with no choice but to recover the payment made from my credit card.
Response from X1MatsOct 15, 2025
Hello Callum,
Thank you for sharing your feedback. We’d like to clarify a few details for transparency.
Your order was for a right-hand drive configuration, which we do offer for select vehicle models. However, your specific model required additional development and fitment work to ensure the mats met our exact standards for precision and quality. This process takes longer than standard left-hand drive production, which is why our team advised a 35-working-day timeline. You accepted this adjusted schedule, and we also refunded the expedited shipping fee immediately after confirming the update.
Throughout the process, our team remained responsive via email. The only calls we missed were those made outside our operating hours, as you are located in the UK while our customer service operates on U.S. time.
Once you decided to initiate a refund request through your bank, we respected your decision and allowed the process to move forward from your end.
To clarify, X1Mats is not a scam and has not gone out of business. We’ve been proudly operating for over 5 years, producing premium, custom-made mats for customers worldwide. The consistent communication, issued refund, and updates on production timelines all reflect our transparency and commitment to doing things the right way.
We regret that this experience wasn’t as smooth as intended, but please rest assured, delays on special configurations are never about neglect; they’re about taking the extra steps to get it right.
-X1Mats Team
GM
Gina M.
Frustrating.
I paid $388 for mats that I still haven’t received.
Response from X1MatsOct 15, 2025
Hey Gina Marie,
We’ve checked our records thoroughly and couldn’t locate any order or inquiry under your name or email. To assist you properly, please reach out to us directly at [email protected] with your order number or confirmation email, and we’ll be happy to look into this right away.
At X1Mats, we take every concern seriously, but we also want to ensure all reviews reflect genuine customer experiences. As of now, we have no record of any order or pending shipment under your details.
For transparency, X1Mats has been serving customers worldwide for over 5 years, producing custom-made, premium-quality mats and maintaining full tracking on every shipment. If you are indeed a customer, please contact us so we can resolve this immediately. If not, we kindly ask that this review be updated or removed to maintain fairness for all.
-The X1Mats Team
MR
Marky R.
Amazing Quality BUT..
This would be a 5 star review if my order had met the expected shipping date.
Order was touchy from the start, from constant delays to dodgy phone calls.
Ordered my mats for my B9 RS5 Coupe June 4th and was told I’d receive them by July 4th.
I finally received my mats on 9/28/25 but the order was incomplete missing my rear trunk mat.
I was told they didn’t have the proper measurements to fulfil my order unfortunately. Which frustrated me, as it would anyone else, but Chris reached out to me and did everything RIGHT to make me a returning customer!
I do wish the fabrication team would coordinate better to the customer service team so I could’ve been kept up to date throughout the entire order process.
However once I took possession of the matts I was pleasantly surprised with Quality and Durability!
Compared to “Car Mats Customs” and competitors the quality of these mats KNOCKS them out the park for damn near the same price!
A bit unfortunate that I didn’t receive my trunk mats but Chris is now working in collaboration with me to provide him with specific measurements to have it shipped out with my next order.
Shout out to you Chris for your superb customer service!
Response from X1MatsOct 15, 2025
Hello Marky,
We can’t thank you enough for this thoughtful and detailed review, and for recognizing both the quality of our mats and Chris’s efforts!
We completely understand your frustration with the delays and communication gaps, especially when you were so excited to receive your custom set for your RS5 Coupe. Producing precision-fitted mats sometimes takes longer than expected when exact measurements aren’t available, but we know that shouldn’t come at the cost of smooth communication. We’re already working on tightening coordination between our fabrication and customer service teams to make sure updates flow faster and clearer moving forward.
That said, we’re thrilled to hear that once your mats arrived, the craftsmanship, fit, and durability exceeded expectations and that you noticed the difference between X1Mats and the competition.
We truly appreciate your patience, your collaboration on the trunk mat, and your kind words for Chris; he’ll be thrilled to hear them! Thank you for trusting X1Mats; we’re committed to making your next experience worthy of that fifth star ⭐️
-The X1Mats Team
ST
Sandra T.
Horrible
Horrible! Do not buy? I tried several times to contact via chat and no response! My product was ordered almost 2 months ago and when I finally called the landline, he confirmed my order is complete and sitting in some warehouse in Dubai! He stated there are several orders that are being placed on hold because of what they call a workaround on tariffs. He stated they did a "test run" on a few orders and are waiting back to see if the orders went through! Very sneaky for a company! So now I am waiting to see if their "workaround" works so that I can get my mats that I have paid for, I also paid for expedited as well! It was like a joke to him. Many other places to go besides X1 mats who won't hold your mats hostage in a Dubai warehouse! Ill update as soon/IF I ever receive. **Lies! The below response is a visible lie to appear that they are profesu and know what they are doing! Those were your words from customer service "work around"! Stop with the lies & come honest! Trust me on this one...too many other places to shop for mats like this without the lies!
Response from X1MatsOct 15, 2025
Hello Sandra,
We’re truly sorry to hear about your frustration, and we’d like to provide full clarity on your order and the situation you mentioned.
Our records show that every time you reached out, our team responded promptly and provided updates regarding your shipment. The delay you experienced was not caused by X1Mats, but by a temporary U.S. Customs tariff hold that affected multiple import shipments at that time. This was not a “workaround” or test; it was a government-imposed trade regulation that temporarily paused the release of goods until clearance was approved.
We also explained this during our phone conversation, and our customer service representative communicated that your mats were already completed and ready to ship pending customs clearance. Unfortunately, once a dispute was filed through your bank, the order was automatically classified as canceled, and the shipment was retrieved per standard protocol.
Please rest assured: X1Mats does not “hold” customer orders. We have been in business for over 5 years, delivering premium, custom-made car mats to thousands of satisfied customers worldwide. We operate transparently, and no part of this process was intended to deceive or delay your order.
The tariff situation has since been fully resolved, and future customers will no longer be affected by these government-imposed fees or delays.
We’re sorry for the inconvenience caused by factors outside our control, but we appreciate your understanding as we navigated an unexpected regulation change.
-The X1Mats Team
RK
Rob K.
Good quality
Good quality, mats, and good fit. Good value, happy with this product.
Response from X1MatsOct 15, 2025
Hello Rob,
Thanks so much! We love hearing that you’re happy with the fit and quality; that’s exactly what we aim for every time. Sounds like your ride just got a serious upgrade
-The X1Mats Team
KM
Kyle M.
Never received my floor matts - order -#X1-24102
Regarding order #X1-24102
I have been waiting since the beginning of august for my matts. I was told they were being sent out two weeks ago but it does not reflect that. I am truely hoping i can speak to someone regarding this issue. Thank you for you assistance in this manner. I really hope I’m not being scammed
Response from X1MatsOct 15, 2025
Hello Kyle,
Thank you for your feedback. We’ve reviewed your order details and wanted to clarify that your custom mats were shipped and successfully delivered shortly after this review was posted.
Our team had been in regular contact via email and phone throughout your order process, providing updates as your mats moved through production and quality checks. We also sent your invoice and shipping confirmation as part of our standard procedure.
We completely understand that waiting can be frustrating, especially when you’re excited to receive a custom-made product. However, please know that every X1Mats order is crafted to fit the exact specifications of each vehicle, which can extend production time, especially during peak demand periods.
We’re glad to see your order has now been fulfilled and hope you’re enjoying your new mats! X1Mats has been proudly serving customers worldwide for over 5 years, and we’re committed to transparency, quality, and responsive communication, even when production times take longer than expected.
-The X1Mats Team
