Brian S.
Dealing with incompetent people
***NO SAMPLES WERE EVER PROVIDED AND YOUR COMMUNICATION WAS NON EXISTENT. I HAVE NUMEROUS EMAILS THAT WENT UNANSWERED*** Customer service is horrible. Never follow up, never answer emails. Took over 4 months to get my mats. I have a 22' R8, the way they measure mats is find and bring your model into shop. Finding a 22' R8 in Aubi Dubai took them 4 months. The red is supposed to be Ferrari red, mats came in orange. Ugly as could be and embarrassing. I ordered Tuxmats, came within a week. Fit like a glove, no clips were necessary and they look amazing. Bunch of incompetent people at F1
Response from X1MatsMay 22, 2023
Hey Brian, We sincerely apologize for any dissatisfaction you may have experienced with our customer service. We understand your concerns regarding the delay in receiving your order and the color mismatch. We appreciate the opportunity to address these issues. Prior to processing your order, we took extra measures to ensure your satisfaction. We provided you with samples pictures of the mats to give you an accurate representation of the colors. While we understand there may be slight variations due to factors such as screen resolution and lighting, we made every effort to mitigate any discrepancies by sending you a sample photo beforehand instead since you don't want a sample swatches sent to you by mail. Regarding the wait time, we would like to clarify that for certain new model vehicles, additional time may be required. This is because we conduct meticulous testing and measurement to guarantee a perfect fit and exceptional quality. Our team works diligently to conduct thorough testing and measurements, as stated on our website. We apologize for any inconvenience caused by this necessary process. We respectfully disagree with the assertion that our team is incompetent. Throughout the process, our team provided you with timely and reliable responses, keeping you informed about the progress of your order. We regret if there were any miscommunications or delays that may have caused frustration. We value your feedback and appreciate your business. It is our utmost priority to ensure customer satisfaction, and we will take your concerns into consideration as we continue to improve our services. Thank you for your understanding and patience. We remain committed to resolving any outstanding issues to the best of our ability. Warm Regards, F1Mats Team