Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Also known as
wyze.com
Website
wyze.com
Category
Appliances & Electronics
Location
Kirkland, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 42% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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They used to be great, but now I might go with something else. I hate it when you get a notification and you click on it. takes forever to load. 2/3.. close app, reopen it. you missed what happened. It always does this with every camera. no fix. been like this for 3 to 4 years now.
Response from WyzeJan 20, 2026
Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this has been, especially after being with us for so long. Notifications and event loading should feel quick and reliable, not like something you have to fight with.
What you’re describing isn’t the experience we want for anyone, and we’d really like to dig into what’s causing the slow loading and app restarts on your devices. A few different factors can contribute to this, and our support team can usually pinpoint the root cause once they have a bit more detail.
If you’re open to it, we’d appreciate the chance to take a closer look and work toward a fix. You can reach our support team at www.support.wyze.com.
Thanks again for your feedback, it genuinely helps us improve, and we hope we can earn back your trust.
KK
Kyle K.
Wyze was once good
Wyze was once good, they can never get the app to work properly.
I have three cameras and all of them run into issues where when it detects an event, the camera seems to turn off into a reboot cycle, which means it doesn’t record onto the SD Card, doesn’t let me view live video, or do any functions; thus completely contradicting the need for a “security camera”
That’s just one issue. Seems like over the years of having Wyze cams, there will always be an issue of some sort, mainly app related issues.
Response from WyzeJan 7, 2026
Hi Kyle, we had one of our Orders Specialists reach out to send you a replacement. Please check your most recent email from us to receive an update on this. Thank you.
AM
Abby M.
Don't trust the "free trial"!!
Bought a Wyze camera probably 6 years ago and haven't used it in several years. We were going to have a stranger in our home watching our dog for a few days so we set it back up. Apparently they now charge a fee to use the camera at all, but there was an option of a 30-day free trial, so I signed up for that. Come to find out that Wyze has no way of actually administering a free trial when signing up through the app, and I was charged for a full year's worth of fees 4 days later. This company was started by former Amazon employees and has actually turned into a real business - if they wanted to figure out how to resolve this "glitch", they would. But of course it's easier for them to steal $20 from every person who thinks they're signing up for a free trial through the app. I'd like to see what % of people sign up on the app versus online. When I inquired about it with them, they said they'd give me a $3 credit as a gesture of goodwill once my annual subscription expires (11.5 months from now) - and all I have to do is enter all my credit card information! What a joke. Don't even care about the money, just a total scam of a way to run a business.
Response from WyzeDec 24, 2025
Hello, as mentioned this subscription was purchased in-app through Apple, we don’t have backend access to manage or modify Apple in-app purchase (IAP) subscriptions on our end. Because of this, the best next step would be to cancel the subscription through your Apple account and allow it to run until it expires.
If you have any questions, please reach out to our team. Thank you.
EE
Easy E.
Was good when launched
Was good when launched, but as with all whales greed takes over now even trying to watch a video on the SD card on the camera I own is a debacle, constantly harassed to buy this, pay cloud fees that and must have a subscription for anything to work
Response from WyzeDec 22, 2025
Hello and thank you for your feedback. We would love a chance to improve your experience, if you have not could you please reach out to our Wizards team (www.support.wyze.com) so we can look into this further?
Alternatively, if you have already sent in the issue to our team, could you please provide your most recent ticket number? Thank you.
ST
Steve
I would rate 0 stars if that were an…
I would rate 0 stars if that were an option. The cameras broke down in less than a year and the company takes no responsibility. I am currently battling against them with help from the Better Business Bureau because wyze has been so disgusting to deal with their customer service. They offered a $25usd credit to compensate for a broken $55 camera and when I said I love in Canada they’ll only offer $25 $CAD and wont honour the value in CAD.
It’s been nothing but disappointment dealing with this company.
Response from WyzeDec 15, 2025
Hello, the gift card you received was issued in CAD and is intended for use on the Wyze Canada website. The $25 amount was provided as a one-time courtesy since the item in question is no longer under warranty.
After reviewing your ticket history, we confirmed that the issue you previously reported for your first camera was different from the issue you’re experiencing now. Your original camera was replaced with the current one, and replacement units carry a limited three-month warranty.
Because your original purchase has already been replaced, and the replacement device was covered only by a three-month warranty, which has since expired, we’re unable to offer any additional compensation.
JC
Johny C.
Spotlight camera dies after 1 year
Spotlight camera dies after 1 year
What a useless product, first my small wyze camera just stops to work and after 1 year my floodlight camera doesn't light up with motion anymore,
DON'T BUY THIS PRODUCT
Response from WyzeDec 16, 2025
Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look?
Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you.
JA
Junmar A Sales I.
i'm very disappointed with Wyze
i'm very disappointed with Wyze, customer for a long time and recently try to order new item but got scammed... i thought i clicked for free shipping and went thru as 2nd order and goes directly to order completion without me allowing to verifying the order and the address... tried calling the customer service, create ticket, did chat to no avail... and that AI support is the worst of all.... never order again with Wyze.... not a good way to threat customers! Not only i got duplicate order but shipped to the wrong address... and they could not even correct the address nor cancel the order! Pretty lame!
Response from WyzeDec 10, 2025
Hello, we took a look at the order history and do not see more than one order for this time frame. Once an order is in transit, we are unable to fix an incorrect shipping address on an order. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. Wyze is not able to have packages rerouted or contact the carrier on your behalf.
Refunds will not be issued for packages that were shipped to an incorrect address.
JC
John C.
I bought two V4 pan cams so that I…
I bought two V4 pan cams so that I could possibly eliminate the still V twos and threes.
Good thing I did not take those out first these V4 pan cams are a piece of junk and Wyze knows it they have full control of fixing it for example; no color at night and because of this review and the instructions I now get color at night as described in the feature for purchasing this type of camera nothing else was addressed during this review such as on the features 4K where I select it instead of a setting that keeps it at 4k it will stay on auto which means 360 P. This was not addressed and more importantly,
Another piece of false advertising. you can set the way points up to four of them but they’re no good because you can walk right in front of the camera and it won’t follow you what good is that if a burglar does break into your house or comes to your house without you knowing who it is to capture him or her on camera well it’s a missed opportunity another thing they can fix and another thing that’s a lie to the customer and false advertising from their website to the box it comes in. You getsick and tired of these companies lying to buy their products and better yet not hiring competent EEs to fix the software that the uneducated software writers are writing. Good luck
Response from WyzeDec 3, 2025
Hello, Wyze Cam Pan v4 features 4K Ultra HD quality, but if you’re not seeing color at night, it’s likely related to the camera’s night vision settings. For Wyze cameras with color night vision, you typically need to turn Night Vision mode off to enable the starlight sensor, which allows the camera to display color in low-light conditions.
Here’s what you can do:
-Go to the camera’s Settings.
-Find the Night Vision Mode option.
-Set Night Vision to Off.
This allows the starlight sensor to work, providing color images in low-light environments. A small amount of ambient light (like a streetlight or night light) is needed for the best results.
If you still don’t see color at night after adjusting these settings, try increasing the ambient light in the area or repositioning the camera for better exposure.
We would also recommend adjusting the waypoints of your camera to see if this resolves the waypoint issue you are experiencing.
If you are still running into any issues, could you please reach out to our Wizards team (www.support.wyze.com) about this issue so we may help?
Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you.